Account Manager
6 days ago
Qualifications
- Graduate of any bachelor's degree in Computer Science or Information Technology, or related technical field of expertise.
- Must have minimum of 3 years solid experience as Account Manager with a focus on IT projects and business-as-usual system enhancements.
- Minimum of 3 years in a client-facing role, demonstrating success in managing relationships and delivering IT solutions.
- Excellent communication skills to convey complex technical information to non-technical stakeholders.
- Must have experience in Project Management.
- Must have an experience with IT project delivery (was able to successfully deliver a project as a delivery manager or as a project manager
- Must have experience with various project delivery frameworks - waterfall and agile.
- Must have experience with Contract Management (such as SOW, MA, MITA, etc.)
- Must have experience in presenting to various level of stakeholders.
Job Description:
- Align IT plans of business units with the business units' goals and strategies.
- Conduct regular client touchpoints to provide status of priority projects and BAU requests.
- Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
- Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
- Works with the business and ITG in defining priority levels for the clients' system requests; negotiates with clients on issues related to resource contention and delivery dates.
- Handles the assessment and evaluation of BAU system enhancements requested by business units.
- Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients' specific needs.
- Establish collaboration and teamwork with business units, key personnel and stakeholders.
Job Type: Full-time
Work Location: In person
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