
client service representative
7 days ago
Join us and discover a career where the perks extend far beyond the ordinaryHere's an overview of your future role:
- Employment Type: Full-time
- Schedule: Day Shift
- Work Arrangement: Permanent On-Site
Why choose us?
- Competitive industry standard compensation package
- HMO coverage upon regularization.
- 30 Leave credits per year consumed at your discretion and commutable to cash.
- Employee engagement activities
What do you need to succeed?
· Candidate must possess at least Bachelor's/College Degree in any field of study
· 1 Year Experienced Employee specialized in Banking/Financial Services or equivalent is advantage
· Can communicate both oral and written
· Computer literate (Microsoft Word & Excel)
· Team player, acts quickly and has the ability to anticipate situation and act accordingly
· Candidate must be willing to work in KALIBO
· Fresh graduates are welcome to apply
What awaits you in this role?
Responsible for the providing administrative and clerical support related to the processing of loans and issuance of branch documentations in accordance with regulations policies, procedures and strategies.
Duties and Responsibilities:
1. Operations Support
· Handles loan inquiries. Receives, evaluates and conducts initial interview of walk-in customers/clients
· Ensures completeness of all the information appearing in the personal information sheet
· Records and encodes customer record in PIS Register and Web Application System
· Submits records to the branch manager for dispatching to CCI
· Conducts verification with CMAP as part of initial investigation of loan applicant
· Assists the branch manager in monitoring the status of the record assigned to the CCI
· Prepares contracts and other precautionary papers needed for processing loan applications
· Requests for quotation necessary insurance coverage
· Computes for monthly installment, prepares and issues direct loan receipt
· Prepares notice of credit decisions and relays to the branch managers who communicate approval/disapproval of loan application to client
· Issues and encodes post-dated check acknowledgement receipt for those with PDC's and coordinates with the branch manager
2. Documentation
· Facilitates and ensures completeness of loan contracts and other necessary documents
· Issues and encodes daily loan receipts in the web
· Sets up the account and prepares the customer visit card for assignment to the CCI
· Prepares Check Voucher to disburse processing due. Sets up envelope jacket for every processing due disbursed for proper safekeeping and monitoring
· Transmits complete set of loan documents for loan proceeds
· Maintains accurate and systematic records management for easy retrieval
· Assists in preparation of clients file folders
3. Administrative
· Assists in the recruitment of at least four coordinators in a week
· Establishes and maintains good relationship with clients and agents
· Assist in the training and orientation of newly hired loans clerk
· Assist in the replishment of branch accountable and non-accountable forms
Job Types: Full-time, Permanent
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
-
Client Care Representative
2 days ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱300,000 per yearAs a Customer Service Representative, you will be responsible for providing exceptional customer service by handling client inquiries, resolving issues, and offering accurate information about products and services. You will manage calls, chats, or emails, ensuring each client receives professional and efficient assistance. Training will be provided, making...
-
Client Care Representative|
4 days ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per yearWe are seeking dedicated Customer Service Representatives to join our CDO team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving concerns, and delivering excellent service through phone, email, or chat. You will represent our brand with professionalism, empathy, and problem-solving skills, ensuring...
-
Customer Service Representative
4 days ago
Cagayan de Oro, Northern Mindanao, Philippines Inland Corporation Full time ₱150,000 - ₱250,000 per yearINLAND CORPORATIONEstablished in October 1975, Inland Corporation is a Filipino owned company that began as a customs brokerage and trucking company and eventually ventured to other logistical services.Staying true to its corporate philosophy of professional and personalized service as well commitment to its clientele, our corporation has established a...
-
Dealer Care Representative
4 days ago
Cagayan de Oro, Northern Mindanao, Philippines Carlcare Service PH Inc. Full time ₱216,000 - ₱252,000 per yearMain Role: Responds to incoming communications from dealers, customers, and Carlcare ield personnel by phone, email, and other means of communication. Forward incoming communications to the appropriate person if the request is outside the representative's familiarity or area of responsibility.Job descriptionCommunicate with all dealers on a daily basis ...
-
Customer Service Representatives
1 week ago
Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per yearWe are seeking enthusiastic and customer-focused Customer Service Representatives to work from home for a seasonal account. This is a full-time position located in Cagayan de Oro Misamis Oriental. As a Customer Service Representative, you will be a key point of contact for our valued customers, providing exceptional service and support.Location: Within...
-
Customer Service Representative
4 days ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱600,000 - ₱1,200,000 per yearWe are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering exceptional support through phone, email, or chat. You will serve as the first point of contact, ensuring a positive customer experience while...
-
Client Services Associate
4 days ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱600,000 - ₱1,200,000 per yearWe are seeking passionate and customer-focused individuals to join our Cagayan de Oro site as Customer Service Representatives (CSR). This role plays a key part in delivering exceptional customer experiences by responding to inquiries, resolving concerns, and providing accurate information in a professional and timely manner. CSRs act as the company's...
-
Customer Service Representative
2 days ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per yearJob Summary:We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. In this role, you will act as the first point of contact for our customers, providing excellent service, resolving issues efficiently, and ensuring a positive customer experience across various channels such as phone, email, live chat, and...
-
Customer Service Representative Specialist
4 days ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per yearAbout the roleWe are seeking an experienced and dedicated Customer Service Representative (CSR) to join our dynamic team based in Cagayan de Oro, Misamis Oriental. As a key member of our customer service department, you will play a vital role in delivering exceptional support and helping to strengthen our relationships with our valued clients.Key...
-
Customer Service Representative CDO Site
2 days ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per yearThe opportunity Join a dynamic team at Customer Service Representative at our Cagayan de Oro Misamis Oriental site. In this full-time role, you will be the face of our company, providing exceptional customer service and support to our valued clients.Key responsibilitiesRespond to incoming customer inquiries and requests via phone, email, and...