Dealer Care Representative

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines Carlcare Service PH Inc. Full time ₱216,000 - ₱252,000 per year

Main Role: Responds to incoming communications from dealers, customers, and Carlcare ield personnel by phone, email, and other means of communication. Forward incoming communications to the appropriate person if the request is outside the representative's familiarity or area of responsibility.

Job description

  1. Communicate with all dealers on a daily basis
  2. Visit dealer shop, arrange Carlcare Image support
  3. Identify dealers' needs, clarify information, research every issue and provide solutions and/or alternatives
  4. Build sustainable relationships and engage dealers by taking the extra mile, Increase Call volume
  5. Arrange logistics support, CP Payment & Monitor dealer pending & Call trend 6. Meet dealer satisfaction target.

Other duties:

  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

    -Recommend potential products or services to headquarters by collecting customer information and analyzing customer needs.
  • Prepare weekly reports by collecting and analyzing customer information.
  • Assist in facilitating order reservation and order status check.

Job Requirements:

  1. Bachelor degree

    2.Must be proficient in Bisaya/Cebuano, both spoken and written

    (This is essential as you will be handling dealers and clients based in Mindanao.)
  2. 1+ years' experience in a customer service-related role. Strong online chat handling skills.
  3. Ability to foster and maintain relationships. Positive, service-oriented attitude.
  4. Basic computer skills and data analysis skills.
  5. Need to master local languages, English can be used as a working language with chinese bosses.

Job Types: Full-time, Permanent

Pay: Php18, Php21,000.00 per month

Benefits:

  • Paid training
  • Pay raise

Language:

  • Bisaya/Cebuano (Required)

Work Location: In person

  • Client Care Representative|

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per year

    We are seeking dedicated Customer Service Representatives to join our CDO team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving concerns, and delivering excellent service through phone, email, or chat. You will represent our brand with professionalism, empathy, and problem-solving skills, ensuring...

  • Client Care Representative

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱300,000 per year

    As a Customer Service Representative, you will be responsible for providing exceptional customer service by handling client inquiries, resolving issues, and offering accurate information about products and services. You will manage calls, chats, or emails, ensuring each client receives professional and efficient assistance. Training will be provided, making...

  • Service Care Associate

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱80,000 - ₱250,000 per year

    A Customer Service Representative is responsible for providing excellent support to clients by addressing their inquiries, resolving concerns, and delivering accurate information in a timely manner. This role plays a vital part in maintaining customer satisfaction and loyalty by ensuring every interaction is handled with professionalism, empathy, and...

  • Customer Service Representative

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Full time ₱150,000 - ₱250,000 per year

    Customer Service RepresentativeCagayan de Oro, PhilippinesAt Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to...

  • Customer Service Representative

    2 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Full time ₱150,000 - ₱250,000 per year

    Customer Service RepresentativeCagayan de Oro, PhilippinesAt Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to...

  • Patient Services Representative

    4 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Harris Computer Full time

    Are you passionate about helping others and delivering exceptional service? As a Patient Services Representative, you'll play a key role in ensuring patients receive the care and support they need. In this role, you'll address patient inquiries and concerns with empathy and efficiency, acting as a vital connection between patients, their families, and...

  • Customer Care Associate – Cagayan de Oro

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are seeking a highly motivated and customer-oriented professional to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for clients, handling inquiries with accuracy and efficiency while maintaining the highest level of professionalism. You will ensure customer satisfaction through effective...

  • CSR (Fresh Grad & Career Shifter Welcome) | Earn up to 20K | CDO

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱240,000 - ₱720,000 per year

    We're hiring Customer Service Representatives in Cagayan de Oro This role is perfect for fresh graduates and career shifters who want to start or build a career in the BPO industry. You will assist customers by handling inquiries, resolving billing concerns, and offering effective solutions with professionalism and care.Comprehensive training will be...

  • START ASAP Telco

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱15,000 - ₱30,000 per year

    We're urgently hiring for our Telco Account in Cagayan de Oro (CDO) If you have excellent communication skills and a passion for helping people, this is your chance to start a rewarding career in customer service. As a Customer Service Representative, you will serve as the first point of contact for customers, addressing their inquiries, assisting with...

  • Professional Sales Representative

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines RBJ COMMODITIES TRADING EXPONENT Full time ₱144,000 - ₱180,000 per year

    Minimum Requirements:Excellent customer service skills.Sufficient Knowledge of sales promotion and customer care.Willing to travel.Ability to work under minimal supervision yet delivers excellent output.A graduate of Bachelor's Degree or any related business course.Compensation and benefits:Industry standard compensation packageAttractive commission and...