Support Analyst 1

2 weeks ago


Baguio City, Cordillera, Philippines THOUGHTFOCUS Inc.,PH Full time ₱250,000 - ₱500,000 per year
Job Description:

We are seeking a Support Analyst I to join our team and deliver exceptional technical support to clients in the property management sector. This role is responsible for resolving software, hardware, and IT-related issues, guiding users through product capabilities, and ensuring a high level of customer satisfaction.

As the first point of contact, you will provide timely assistance, mitigate escalations, and advocate for client needs across the organization. You'll also contribute valuable insights and feedback to help improve product functionality and user experience.


Key Responsibilities:
  • Provide technical assistance with product hardware and software
  • Answer client questions and guide them on product capabilities and best practices
  • Mitigate escalations and advocate for customer needs across teams
  • Report internally on feature requests, client insights, and user stories
  • Respond promptly to service issues and support requests
  • Meet or exceed key performance indicators (KPIs)

Qualifications:
  • Bachelor's degree or equivalent work experience
  • 1–2 years of experience in IT support and/or customer service
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to adapt to dynamic technical environments
  • Highly analytical and organized
  • Proficient in Salesforce
  • Technical aptitude and willingness to learn
  • Experience in property management or real estate is a plus
  • Open to flexible scheduling


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