Software Support Analyst

2 weeks ago

Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱30,000 - ₱60,000 per year


Summary:

We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team.This role is integral to managing and supporting our clients' maintenance and support cases efficiently.You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare.

Responsibilities:
  • Manage and support the client CRM, which oversees call-out work and planned maintenance,ensuring it meets the diverse needs of our large client base.
  • Analyze client-reported tasks and effectively coordinate with service providers based on thecomplexity of the issues logged
  • Assess and document logged tasks in the system, ensuring accurate time frames and back-endlogging for efficient workflow management
  • Participate in workshops and meetings with clients to gather and understand theirrequirements, ensuring that documentation is aligned with client needs
  • Support senior consultants by configuring back-end functionalities and assisting withdata imports and management
  • Develop and maintain technical specifications documentation.
  • Collaborate with team members to build and refine environments and workflows, taking on increasingly complex tasks as required
  • Garner and apply technical skills, including basic SQL and scripting knowledge (e.g., XMLtransformations), to support overall system functionality
  • Maintain a high level of system operation reliability, contributing to project implementations that require critical uptime
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field
  • Basic understanding of SQL and experience in back-end systems support
  • Familiarity with scripting languages and XML transformation
  • Excellent analytical and critical thinking skills to problem-solve and streamline processes
  • Strong communication skills and the ability to work client-facing, showing professionalism and attention to detail during workshops and consultations
  • Previous experience in a similar role or with a specific focus on facilities management systems ispreferred, though recent graduates with relevant internships will also be considered
  • Ability to work collaboratively in a team environment while also managing individual responsibilities effectively
Additional Details:
  • Work Schedule: Shift usually starts at 5:30 AM Manila time, Supports APAC and Australian Client
  • Work Arrangement: Full-time | Onsite

  • Support Analyst 1

    2 weeks ago

    Baguio City, Cordillera, Philippines THOUGHTFOCUS Inc.,PH Full time ₱250,000 - ₱500,000 per year

    Job Description:We are seeking a Support Analyst I to join our team and deliver exceptional technical support to clients in the property management sector. This role is responsible for resolving software, hardware, and IT-related issues, guiding users through product capabilities, and ensuring a high level of customer satisfaction.As the first point of...

  • Client Support Analyst

    2 weeks ago

    Baguio City, Cordillera, Philippines THOUGHTFOCUS Inc.,PH Full time ₱250,000 - ₱500,000 per year

    Qualifications:Bachelor's degree or equivalent work experience1+ year experience in customer service or technical support preferredStrong written and verbal communication skillsExcellent troubleshooting and problem-solving abilitiesHighly organized with strong time management skillsTech-savvy with an aptitude for learning software systemsCustomer-focused...

  • WFM Scheduling Analyst I

    2 weeks ago

    Baguio City, Cordillera, Philippines Teleperformance Full time

    About the roleWe have an exciting full-time opportunity for a WFM Scheduling Analyst to join our dynamic team at Teleperformance in Baguio City. As a WFM Scheduling Analyst, you will play a crucial role in ensuring efficient staffing and scheduling within our fast-paced call center environment. This is a fantastic chance to leverage your analytical skills...

  • MSP Technical Support Analyst

    1 week ago

    Baguio City, Cordillera, Philippines NGRons Full time ₱400,000 - ₱600,000 per year

    About usPacificTSP is a premium managed service provider and BPO. We provide technical support and staffing services to US based MSP's.Please NoteThe role is in Baguio and will require working in our office. You will be assigned to a single US based company with the expectation you can grow in this role over time and work with their (very friendly and...

  • Graphic Designer

    2 weeks ago

    Baguio City, Cordillera, Philippines Phoenix Support Services Full time ₱40,000 - ₱80,000 per year

    The Graphic Designer works as part of the Web Development Team and reports to the Team Manager. His specific tasks are as follows:● Design web pages, brochures, logos, signs, books, magazine covers, annual reports, advertisements, and other communication materials;● Create these materials by hand or by using technology, including computer software...

  • Video Editor

    1 week ago

    Baguio City, Cordillera, Philippines Space Virtual Support Full time ₱240,000 - ₱720,000 per year

    About the role Space Virtual Support is seeking a talented Video Editor and Social Media Content Creator to join our dynamic team on a contract basis. As a Video Editor, you will be responsible for editing and producing high-quality video content to support our clients' social media and marketing initiatives. Your role will involve crafting engaging,...

  • net developer

    2 weeks ago

    Baguio City, Cordillera, Philippines Software Publishing Full time ₱600,000 - ₱1,200,000 per year

    Design, develop, maintain and support multiple web application development projects with a wide exposure to various technologies and platforms.Work closely with the project team in the areas of design, requirements, specifications, implementation, coding and testing.Ensure all source codes are optimized, written and documented in compliance with the...

  • Telecom Coordination Analyst

    2 weeks ago

    Baguio City, Cordillera, Philippines bf84843f-b713-4c26-82e6-9f5329f6accf Full time ₱240,000 - ₱264,000 per year

    Ensure Reliable Telecom Workflows for Expanding Property ServicesRecognized across the real estate services landscape for tech-enabled innovation, this organization leads with connectivity, efficiency, and flawless coordination. Their telecom ecosystem powers communication for communities relying on accurate scheduling, timely vendor updates, and reliable...

  • Project Coordinator

    2 weeks ago

    Baguio City, Cordillera, Philippines THOUGHTFOCUS Inc.,PH Full time ₱300,000 - ₱600,000 per year

    We are seeking a detail-oriented and proactive Project Coordinator to support a team of Account Managers in delivering seamless software implementation and onboarding experiences for clients in the residential property sector. This role is pivotal in ensuring that clients are onboarded efficiently, with a focus on customer satisfaction and advocacy.The ideal...

  • Sales Associate

    2 weeks ago

    Baguio City, Cordillera, Philippines The Hiring Hub Full time ₱150,000 - ₱300,000 per year

    Job DescriptionResponsible for developing and executing effective merchandising strategies that align with the company's goals while ensuring customer satisfaction and optimal product performance in the market. This role involves collaboration, analysis, and strategic planning to drive sales growth and maintain strong supplier and customer relationships.Key...