Customer Service/Technical Support Representative

1 week ago

Baguio City, Cordillera, Philippines eFlexervices Inc Full time ₱200,000 - ₱250,000 per year
Applicants residing in Baguio City are highly preferred.

Who we are:

eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company - we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Customer Service/Technical Support Representative - we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are looking for a competent and expert Customer Service/Technical Support Representative who will deal with and communicate with C-level clients. You will act as a liaison, provide product/service information, answer queries, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What you'll be doing:
  • Supporting eFlex's US clients by helping them answer customer support tickets.
  • Develop and maintain long-term relationships with stakeholders within the assigned account.
  • Provide stellar customer service to our clients' customers through a variety of channels, including chat, email, and screen share
  • Advocate for the customer by documenting customer feedback and sharing insights with the client.
  • Troubleshoot reports of product bugs until you have resolved the concern to the satisfaction of the client. Ideally, you love asking open-ended questions and getting to the root of the matter.
  • Produce self-help resources, including knowledge base content, video snippets, and more
  • Conduct ongoing meetings via video conference with our US client to communicate best practices, share updates, ask questions, and strengthen our relationship with the client.
Qualifications and Requirements:
  • At least 1 year experience as a customer support representative or technical support representative in the BPO industry
  • Experience navigating a CRM such as Salesforce, HubSpot, Zoho, etc
  • Knowledge and ability to do screen share
  • Excellent ability to communicate, extremely detail-oriented
  • Good oral and written communication is vital - the individual must be able to speak clearly and persuasively in positive or negative situations
  • Organized mindset and an ability to manage time effectively
  • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
  • Willingness to step up to greater responsibility, strong desire to contribute to overall goals
Benefits and Perks:

At eFlex, we're not just a workplace - we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:
  • Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
  • Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
  • Flexible Work Options: Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
  • Wellness Matters: Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
  • Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.
Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together

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