Home-Based Roofing Trainee

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

This post serves as a general consideration posting and is intended for ACTIVE CANDIDATE POOLINGpurposes.

The Marketing Trainee position is a regularly sought-after role and we will review applicants under this posting weekly to find ideal matches for clients as this position type comes open.

DCX is all about helping you push your boundaries and keeping you ahead of the curve. As a Roofing Trainee, you will begin an exciting learning experience through our Promo Academy, receiving invaluable hands-on experience, development possibilities, and an in-depth understanding of the promotional industry. This program was designed to help you develop a diverse range of skills and knowledge needed for successfully assisting our clients, ensuring you have a successful career in the dynamic world of the promotional industry.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English
• Excellent attention to detail and accuracy
• Work well with others and be a team player
• Strong organizational and time management skills
• Adaptable, open to new experiences, and eager to take on new challenges.

WHAT YOU WILL DO

• Serves as the first point of contact for customers, addressing inquiries and providing accurate information about products and services.
• Handles inbound and outbound calls, emails, and live chats to resolve customer issues and answer questions.
• Processes customer orders, updates order status and ensures timely roofing materials and services delivery.
• Maintains accurate customer records in CRM systems, ensuring up-to-date, accurate, and organized information.
• Addresses customer complaints professionally, escalating issues to appropriate teams when necessary.
• Collaborates with internal teams, including sales and operations, to meet customer needs and resolve challenges.
• Provides detailed information about product availability, pricing, and warranties to assist customers in making informed decisions.
• Identifies and recommends solutions to improve customer service processes and enhance satisfaction.
• Stays updated on industry trends, company policies, and product knowledge to provide excellent service.
• Performs other related tasks as needed to support the customer service team. ​
• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: An associate or bachelor's degree graduate in business administration or engineering is a plus.
• Experience: 1–2 years of customer service experience; experience in the construction or roofing industry is an advantage.
• Language Proficiency: Strong verbal and written English communication skills.
• Working Schedule: Ability to work overnight/graveyard shifts (Philippine time) or U.S. operating hours.
• Technical Skills: Familiarity with CRM systems, order management tools, and basic computer applications s.

WHAT WE OFFER

• Salary Range: Php 22,000 - Php 27,500
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: Training: 2:00 AM - 11:00 AM | Post Training: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Benefits of working with us:
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Job Type: Full-time

Pay: Php22, Php27,500.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training
• Work from home

Application Question(s):

• How soon can you start?

Education:

• Bachelor's (Required)

Experience:

• US Real Estate/Construction: 1 year (Required)
• Night Shift: 1 year (Required)
• BPO: 1 year (Required)

Work Location: Remote