Call Center

3 days ago

Ayala Alabang, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱150,000 - ₱250,000 per year

About the role

Join our dynamic and growing Contact Centre team at Valeros Velasco Tabernilla Proverify INC. as a Call Center Customer Service Representative based in our Alabang, Muntinlupa City office. In this full-time position, you will be the voice and first point of contact for our customers, providing excellent service and support across a range of communication channels including phone, email and chat.

What you'll be doing

  1. Handling inbound customer inquiries and providing friendly, efficient and accurate support
  2. Actively listening to customers, understanding their needs and providing timely resolutions
  3. Documenting customer interactions and maintaining detailed records
  4. Collaborating with internal teams to ensure a seamless customer experience
  5. Continuously improving your product knowledge and service delivery
  6. Adhering to all company policies, procedures and quality standards

What we're looking for

  1. Previous experience in a customer service or call centre role for 6 months, also accepting non BPO as long as its sales experience
  2. Strong communication and interpersonal skills with the ability to build rapport with customers
  3. Excellent problem-solving and decision-making abilities
  4. Proficiency in English, both written and verbal
  5. Adaptability and the ability to work in a fast-paced, dynamic environment
  6. A passion for delivering exceptional customer service

What we offer

At Valeros Velasco Tabernilla Proverify INC., we are committed to providing our employees with a supportive and rewarding work environment. As part of our team, you can expect:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive healthcare and insurance benefits
  3. Ongoing training and development opportunities
  4. Opportunities for career progression and advancement
  5. A dynamic and collaborative work culture

About us

Valeros Velasco Tabernilla Proverify INC. is a leading global provider of business process outsourcing solutions. With a strong presence across the Asia-Pacific region, we are dedicated to delivering exceptional customer service and innovative solutions to our clients. Join our team and be a part of our continued success.

Apply now to become our next Call Center - Voice / Messaging | Alabang | Dayshift Customer Service Representative

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