Call Center Representative

4 hours ago

Ayala Alabang, National Capital Region, Philippines ServiceFirst Full time $32,000 - $36,000 per year
  • Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application.
  • Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website.
  • Partner with customers to upload remaining documents, including but not limited to: insurance cards, drivers license, bank statements, pictures of the vehicle, and odometer.
  • Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next.
  • Complete training, which includes product knowledge, application process, and core systems.
  • Maintain knowledge of Reprise Financial policies and procedures, as well as state and federal laws.
  • Persuasively drive applicants to complete their required steps during the call.
  • Manage and track all activity using the core system of record.
  • Consistently meet and exceed monthly metrics of accountability.

Qualifications

  • Excellent communication, customer service, and sales skills.
  • Two or more years of experience in sales or financial services is desirable.
  • Bilingual (English/Spanish) skills are desirable.
  • Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

We are looking for individuals who are passionate about helping customers achieve their financial goals and who thrive in a fast-paced environment. If you possess these qualities and meet the qualifications listed above, please apply to join our team at Reprise Financial.

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