Business Process Analyst

4 days ago

Manila, National Capital Region, Philippines Vertere Global Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

Support in the crafting of new policies and/or update of existing policies related to Customer Service processes

Support in process design/mapping of new customer service processes and/or review of existing CS processes

Development of Guidelines & Procedures and crafting of Work Procedures Manual

Document business requirements and requirements elicitation

Review of user requirements and test scenarios

Conduct and validate user acceptance testing and other testing activities and results

Conduct Privacy Impact Assessment

Monitoring, generation and analysis of reports

Provision of assistance to address process and system related concerns

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