Quality Manager, Cebu

3 days ago

Cebu City, Central Visayas, Philippines Bravissimo Resourcing Inc.-BRISolutions Full time ₱120,000 - ₱150,000 per year

Career Opportunity: Quality Manager, Cebu

Key Responsibilities:

  • Lead the setup and execution of the Quality Management System for the account.
  • Champion Operational Excellence tools like Lean, Six Sigma, 5S, RCA, and Kaizen.
  • Identify gaps and drive process improvements to boost key metrics like AHT, FTR, and utilization.
  • Design and implement dashboards and KPIs to track performance and ensure sustainability.
  • Train teams on quality tools and foster a culture of continuous improvement.

Qualifications:

  • Bachelor's Degree in any relevant field
  • At least 7–10 years of BPO experience in operations, quality, or process improvement.
  • Strong analytical skills with a knack for Excel, reporting, and quality tools.
  • Excellent communication and stakeholder management skills—comfortable presenting to senior leaders.
  • Experience managing teams and driving results under tight deadlines.

Preferred Background:

  • Familiarity with ITSM and ITIL (certification is a plus, but not required).
  • Lean Six Sigma Green Belt trained or certified.
  • ISO-certified internal auditor or have experience with multiple operating systems (Windows, Mac, iOS, Android).
QualityManager #QualityManagementSystem #OperationalExcellence #Lean #SixSigma #5S #RootCauseAnalysis #Kaizen #AHT #FTR #Utilization #KPIs #Excel #Reporting #Communication #StakeholderManagement #BPO #ProcessImprovement #ITSM #ITIL #LeanSixSigma #ISO #Windows #Mac #iOS #Android

Job Type: Full-time

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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