Quality Assurance Manager

1 day ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Position Title: QA Manager - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Setup: Fully Onsite in Cebu

Shift & Rest Days: 24/7 schedule

Educational Qualification: Bachelor's Degree

Work Experience:

  • At least 4 years of experience as a QA Manager in any industry, preferably in retail
  • Knowledge of quality methodologies such as Lean Six Sigma, Kaizen, etc. (preferred)
  • Experience managing client relationships directly

Key Responsibilities:

  • Quality Assurance Oversight: Develop and establish standards for customer interactions, monitor and evaluate calls, chats, emails, and other communication channels, and implement screening programs to ensure compliance with quality standards.
  • Agent Performance & Development: Provide feedback, training, and coaching based on call evaluations; identify strengths and areas for improvement; and support agents' career growth.
  • Process Improvement & Strategy: Identify performance gaps, recommend and implement solutions to improve customer satisfaction, agent productivity, and overall call center operations.
  • Compliance & Auditing: Ensure adherence to client standards, internal policies, and regulatory requirements through regular audits and compliance reviews.

  • Quality Assurance

    2 weeks ago

    Cebu City, Central Visayas, Philippines Shamrock Bakery and Restaurant Corporation Full time ₱250,000 - ₱750,000 per year

    QUALITY ASSURANCEArea of Assignment: Mactan (1) Minganilla(1)JOB SUMMARYThe Quality Assurance (QA) is responsible for ensuring that all bakery products are manufactured and released in compliance with internal quality standards, customer specifications, and regulatory requirements. The role involves monitoring production processes, implementing food safety...

  • Assistant Quality Assurance Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Firstsource Full time ₱1,800,000 - ₱2,500,000 per year

    Role & Responsibilities:I. Team Leadership & Development (30%):1.Team Management:Lead, mentor, and develop a high-performing team of Quality Analysts and Trainers. This includes hiring, onboarding, performance management, coaching, and career development.2.Goal Setting & Coaching:Set clear performance expectations and provide ongoing coaching, feedback, and...

  • Quality Assurance Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱900,000 - ₱1,200,000 per year

    Position OverviewThe Quality Assurance (QA) Analyst Specialist plays a key role in ensuring that all client interactions and case intakes handled by the Legal Intake team meet the highest standards of accuracy, professionalism, and compliance. This role is responsible for monitoring calls, reviewing case documentation, and evaluating agent performance to...

  • Quality Assurance Manager

    2 weeks ago

    Mandaue City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    About the RoleModer Solutions Inc. is seeking a dynamic Quality Assurance Manager to lead our QA team in delivering world-class standards across our BPO operations. If you thrive in fast-paced environments and have a sharp eye for process improvement, this is your opportunity to make a lasting impact.Key ResponsibilitiesLead and mentor the QA team to uphold...

  • Specialist, Quality Assurance

    3 days ago

    Cebu City, Central Visayas, Philippines TTEC Full time ₱900,000 - ₱1,200,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist workingonsiteinCebu, Philippinesyou'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification i n Philippines says it...

  • Quality Assurance Tester

    1 day ago

    Cebu City, Central Visayas, Philippines Advanced World Systems Inc. Full time $104,000 - $130,878 per year

    Advanced World Systems Inc. is hiring a Full time Quality Assurance Tester role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningLooking for QA TesterSKILLS NEEDED:1. Good to have a basic knowledge about the...

  • Quality Assurance Inspector

    3 days ago

    Cebu City, Central Visayas, Philippines Interior Crafts of the Islands, Inc. Full time

    Interior Crafts of the Islands, Inc. is a corporation formed in 1985 that introduced a new approach in furniture making by combining innovative techniques with impeccable craftsmanship using natural and synthetic materials.Interior Crafts of the Islands, Inc. designs, develops and manufactures superior quality furniture for the collections of...

  • Quality Assurance Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines Wipro Full time ₱900,000 - ₱1,200,000 per year

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • quality assurance inspector

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines SAWO Inc. Full time ₱40,000 - ₱60,000 per year

    A bachelor's degree in engineering, computer science, or a related technical field is often beneficial, especially in software QA.Practical experience in quality assurance, software testing, or specific industries (like manufacturing) is a significant qualification.Proficiency in quality assurance and testing tools, including database management, is...

  • Quality Assurance Staff

    7 days ago

    Lapu-Lapu City, Central Visayas, Philippines Mobilia Products, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Essential Duties and Responsibilities:Quality Assurance In-charge oversee the quality of all products and services that our organization produces.Quality Assurance In-charge responsibilities include developing quality standards, conducting tests and identifying issues in the production of our products or services.Ultimately, you will work with a team to...