Quality Assistant Manager – Healthcare
3 days ago
Job Title: Assistant Manager – Quality
Location: Cebu IT Park (Onsite)
Schedule: Shifting
Salary: ₱60,000 – ₱70,000 basic + ₱2,000 allowance
Start Date: Immediately
Qualifications:
Bachelor's degree (4-year course).
5–7 years of BPO/contact center experience.
At least 1 year in the Healthcare industry.
3–4 years in a leadership role (QA/Training).
Strong team leadership, analytics, and communication skills.
Experience with QA frameworks, training programs, and contact center tools.
Open to onsite shifting work in Cebu.
Responsibilities:
Lead and develop QA & Training teams.
Oversee QA frameworks, calibration, reporting, and compliance.
Manage training design, delivery, and effectiveness.
Drive continuous improvement and customer experience initiatives.
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