Quality Assistant Manager – Healthcare

2 days ago


Cebu City, Central Visayas, Philippines BIITECH, LLC Full time ₱720,000 - ₱840,000 per year

Job Title: Assistant Manager – Quality

Location: Cebu IT Park (Onsite)

Schedule: Shifting

Salary: ₱60,000 – ₱70,000 basic + ₱2,000 allowance

Start Date: Immediately

Qualifications:

Bachelor's degree (4-year course).

5–7 years of BPO/contact center experience.

At least 1 year in the Healthcare industry.

3–4 years in a leadership role (QA/Training).

Strong team leadership, analytics, and communication skills.

Experience with QA frameworks, training programs, and contact center tools.

Open to onsite shifting work in Cebu.

Responsibilities:

Lead and develop QA & Training teams.

Oversee QA frameworks, calibration, reporting, and compliance.

Manage training design, delivery, and effectiveness.

Drive continuous improvement and customer experience initiatives.


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