Quality Assistant Manager

3 days ago

Cebu City, Central Visayas, Philippines Elevare dynamics Full time ₱840,000 per year

Job title: Assistant Manager - Quality

Location: Onsite in Cebu

Work Timing: Shifting

Salary: 60,000 – 70,000 basic / 2,000 allowance

Educational/Professional Qualifications:

● Bachelor's degree in any four-year course is required

● Minimum of 5-7 years of progressive experience in a contact center environment.

● Must have an experience in Healthcare Industry for at least 12 months

● At least 3-4 years of experience in a leadership role overseeing Quality Assurance and/or Training functions within a contact center.

● Demonstrated experience leading and managing a team of direct reports.

● Proven track record of designing, implementing, and managing successful quality

and training programs.

● Experience with various contact center technologies (CRM, ACD, WFM, Quality

Monitoring, LMS).

● Willing to work on-site in Cebu

Required Skills:

Strategic Thinking: Ability to develop and execute long-term strategies that align with business objectives.

Exceptional Leadership: Proven ability to lead, motivate, and develop a diverse team.

Advanced Analytical Skills: Expert-level ability to interpret complex data, identify trends, and derive actionable insights.

Superior Communication: Outstanding verbal, written, and presentation skills, with the ability to influence and communicate effectively at all levels of the organization.

Problem-Solving: Strong critical thinking and complex problem-solving abilities.

Change Management: Experience leading and managing organizational change initiatives.

Project Management: Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.

Adaptability & Resilience: Ability to thrive in a fast-paced, high-pressure environment and lead through ambiguity.

Technology Savvy: Proficient in Microsoft Office Suite (advanced Excel and PowerPoint) and adept at leveraging various software and platforms.

Customer-Centric Advocate: A passionate advocate for customer experience, driving quality and training initiatives that directly impact customer satisfaction.

  • Executive Assistant

    1 day ago

    Cebu City, Central Visayas, Philippines Project Assistant Full time ₱1,200,000 - ₱2,400,000 per year

    Company OverviewProject Assistant is a premier, mostly Philippine-based digital agency (we're a bit global with different folks working together across 5 continents), empowering US startups and enterprises with cutting-edge web solutions. Specializing in full-stack web applications, custom WordPress development, Shopify e-commerce, we've delivered 300+...

  • Quality Assistant Manager

    5 days ago

    Cebu City, Central Visayas, Philippines First Source Solutions Limited Full time ₱900,000 - ₱1,200,000 per year

    Assistant Quality Assurance ManagerAbout the jobPosition Purpose:The primary purpose of this position is to oversee a team of Quality Analysts & Auditors whose primary functions are to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource's core...

  • Executive Assistant

    1 day ago

    Cebu City, Central Visayas, Philippines Assistant Launch Full time ₱30,000 - ₱60,000 per year

    Join our growing team of Executive AssistantsAt Assistant Launch, we're all about changing how people see the Executive Assistant role. Our goal is to help business leaders worldwide grow and innovate, side by side. When you join us, you're not just another employee – you're a key part of the team, building your career and making a real impact every step...

  • Quality Assistant Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Sage Metrics Services Full time ₱1,200,000 - ₱1,400,000 per year

    Job title: Assistant Manager - QualityLocation: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapEducational/Professional Qualifications:● Bachelor's degree in any four-year course is required● Minimum of 5-7 years of progressive experience in a contact center environment.●...

  • Assistant Manager- Quality

    1 week ago

    Cebu City, Central Visayas, Philippines Firstsource Solutions Limited Full time ₱1,200,000 - ₱2,400,000 per year

    Role & Responsibilities:I. Team Leadership & Development (30%):1.    Team Management: Lead, mentor, and develop a high-performing team of Quality Analysts and Trainers. This includes hiring, onboarding, performance management, coaching, and career development.2.    Goal Setting & Coaching: Set clear performance expectations and provide ongoing...

  • Assistant Quality Manager

    3 days ago

    Cebu City, Central Visayas, Philippines GodHeir Services Full time ₱1,440,000 - ₱1,680,000 per year

    Location:Onsite at Cebu IT ParkWork Timing:ShiftingSalary:60,000 – 70,000 basic / 2,000 allowanceTarget Start Date:Immediately/ASAPEducational/Professional Qualifications:A bachelor's degree in any four-year course is required.Minimum of 5-7 years of progressive experience in a contact centre environment.Must have experience in the Healthcare Industry for...

  • Quality Assistant Manager – Healthcare

    3 days ago

    Cebu City, Central Visayas, Philippines BIITECH, LLC Full time ₱720,000 - ₱840,000 per year

    Job Title: Assistant Manager – QualityLocation: Cebu IT Park (Onsite)Schedule: ShiftingSalary: ₱60,000 – ₱70,000 basic + ₱2,000 allowanceStart Date: ImmediatelyQualifications:Bachelor's degree (4-year course).5–7 years of BPO/contact center experience.At least 1 year in the Healthcare industry.3–4 years in a leadership role (QA/Training).Strong...

  • Quality Manager

    5 days ago

    Cebu City, Central Visayas, Philippines First Source Solutions Limited Full time ₱1,200,000 - ₱2,400,000 per year

    Assistant Quality ManagerAbout the jobPosition Purpose:The primary purpose of this position is to oversee a team of Quality Analysts & Auditors whose primary functions are to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource's core values. This...

  • Assistant Quality Assurance Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Firstsource Full time ₱1,800,000 - ₱2,500,000 per year

    Role & Responsibilities:I. Team Leadership & Development (30%):1.Team Management:Lead, mentor, and develop a high-performing team of Quality Analysts and Trainers. This includes hiring, onboarding, performance management, coaching, and career development.2.Goal Setting & Coaching:Set clear performance expectations and provide ongoing coaching, feedback, and...

  • Quality Management System

    2 weeks ago

    Cebu City, Central Visayas, Philippines BENBY ENTERPRISES, INC Full time ₱25,000 - ₱50,000 per year

    QUALIFICATIONS:Graduate of any four year course but Industrial Engineering is an advantageBasic knowledge on Quality Management/ Process Excellence/ Problem Solving tools; with experience is a plus.Excellent oral and written communication skillsProficient in software applications, particularly MS Office (Word, Excel, PowerPoint)Ability to read, analyze, and...