Quality Assistant Manager
2 days ago
Job title: Assistant Manager - Quality
Location: Onsite in Cebu
Work Timing: Shifting
Salary: 60,000 – 70,000 basic / 2,000 allowance
Educational/Professional Qualifications:
● Bachelor's degree in any four-year course is required
● Minimum of 5-7 years of progressive experience in a contact center environment.
● Must have an experience in Healthcare Industry for at least 12 months
● At least 3-4 years of experience in a leadership role overseeing Quality Assurance and/or Training functions within a contact center.
● Demonstrated experience leading and managing a team of direct reports.
● Proven track record of designing, implementing, and managing successful quality
and training programs.
● Experience with various contact center technologies (CRM, ACD, WFM, Quality
Monitoring, LMS).
● Willing to work on-site in Cebu
Required Skills:
Strategic Thinking: Ability to develop and execute long-term strategies that align with business objectives.
Exceptional Leadership: Proven ability to lead, motivate, and develop a diverse team.
Advanced Analytical Skills: Expert-level ability to interpret complex data, identify trends, and derive actionable insights.
Superior Communication: Outstanding verbal, written, and presentation skills, with the ability to influence and communicate effectively at all levels of the organization.
Problem-Solving: Strong critical thinking and complex problem-solving abilities.
Change Management: Experience leading and managing organizational change initiatives.
Project Management: Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.
Adaptability & Resilience: Ability to thrive in a fast-paced, high-pressure environment and lead through ambiguity.
Technology Savvy: Proficient in Microsoft Office Suite (advanced Excel and PowerPoint) and adept at leveraging various software and platforms.
Customer-Centric Advocate: A passionate advocate for customer experience, driving quality and training initiatives that directly impact customer satisfaction.
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