Order Coordinator

2 days ago

Quezon City, National Capital Region, Philippines Mamita's Full time ₱30,000 - ₱60,000 per year

Job Summary:

We are seeking a dependable and detail-oriented Order Coordinator to join our team in the food industry. The successful candidate will manage customer inquiries and orders, ensure timely and accurate processing, and assist in the preparation, packing, and dispatch of food products.

Key Responsibilities:

  • Handle customer inquiries and take orders via chat, call, or online platforms
  • Encode orders and customer information in the company's master list or system
  • Issue official receipts for customer transactions
  • Coordinate with the production and dispatch team to ensure orders are prepared and delivered correctly
  • Monitor and track all orders to ensure accuracy and timeliness
  • Assist customers in booking deliveries or coordinating with riders/couriers
  • Help with packing and dispatching of food items, ensuring product is in good condition.
  • Maintain proper documentation and records of all orders and customer details
  • Provide excellent customer service and assist with post-order concerns
  • Check with management to verify payments before confirming orders
  • Coordinate with the kitchen for advance and same-day orders
  • Send confirmed orders to the right branch

Qualifications:

  • At least Senior High School graduate or College level/College Graduate
  • Preferably with experience in order coordination, customer service, or food industry operations
  • Good communication and interpersonal skills
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Basic computer literacy (MS Excel/Google Sheets, chat platforms, etc.)
  • Willing to work on-site and on rotational or shifting schedules (if needed)

Job Types: Full-time, Permanent

Pay: Php695.00 per day

Benefits:

  • Company Christmas gift
  • Free parking
  • Opportunities for promotion
  • Paid training
  • Staff meals provided

Work Location: In person

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