Sales Operations Manager

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of
Manager, Customer Care

Responsibilities

• Research, plan, organize and help conduct training programs related to NHO, sales process/operations, and professional skills.

• Create SOPs and related materials for new training programs

• Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement

• Leverage existing Genpact learning resources to effectively meet business objective.

• Assist with preparation and administration of training programs.

Qualifications we seek in you

Minimum Qualifications

• Excellent communication and presentation skills.

• Classroom training experience

• Supervisory/leadership experience Preferred

• Good time management skills

• High level of professionalism, Mature, responsible self-starter

• Ability to determine the best course of action for a variety of customer issues in a time-sensitive environment

• Excellent facilitation, training, and presentation skills

• Ability to deliver constructive feedback in a positive and professional manner

• Ability to identify, coach and measure critical core competencies and essential performance metrics for consultants

• Demonstrated ability to promote exceptional customer rapport and drive sales

• Proficient with MS Office suite

Preferred Qualifications

• Experience working in a Training environment for call centers or similar industry

• Knowledge of social media, mobile apps, and digital and mobile marketing.

• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.

• Proven track record of reaching and exceeding sales goals.

• Great communication and interpersonal skills, good at work under pressure.

• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up

• Marketing, brand advertising, media sales, and/or online advertising experience.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.