Technical Support
1 hour ago
Documentation is a critical component of the role, requiring the accurate recording of interactions, resolutions, and system updates in a ticketing system such as ServiceNow or Zendesk. Technical Support specialists may also contribute to internal knowledge bases, create training materials, and assist in the rollout of new applications or technologies.
Qualifications typically require a Bachelor's or Associate's degree in Computer Science, Information Technology, or a related field, along with 1–3 years of relevant experience in technical support or IT operations. Preferred certifications include CompTIA A+, Network+, Cisco/CCNA, or Microsoft hardware certifications. Essential skills include strong problem-solving abilities, excellent communication and interpersonal skills, proficiency in Microsoft Office and common operating systems (Windows, macOS, Linux), and experience working with Western companies or in fast-paced environments.
Job Types: Full-time, Part-time
Pay: Php20, Php25,000.00 per month
Expected hours: 50 per week
Benefits:
- Flexible schedule
- Flextime
Work Location: Remote
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