Level 2 Technical Support

2 hours ago

Work from Home, Philippines Agilitec IT, LLC Full time ₱924,000 - ₱1,056,000 per year

Work Schedule: Pacific Standard Time - could be Before, During, or After business hours in Canada.

Employer: An MSP company located in Vancouver, Canada

Overview

The Level 2 Technical Support is responsible for providing high-quality technical support to clients through phone, email, and remote troubleshooting. This role requires strong problem-solving skills, attention to detail, and the ability to resolve incidents efficiently while delivering an exceptional customer experience. The technician will support, maintain, and document systems, networks, and hardware, while collaborating with third-party vendors and staying updated with industry advancements.

Key Responsibilities

  • Receive and respond to client calls and emails requiring quick analysis and resolution.
  • Accurately manage and resolve reported incidents in a timely manner.
  • Install, support, and maintain computers, servers, and network peripherals.
  • Coordinate and work closely with third-party application and software providers.
  • Maintain accurate and up-to-date network and system documentation.
  • Use and align with service delivery tools; experience with ConnectWise and BrightGauge is an advantage.
  • Deliver high levels of customer satisfaction and an exceptional service experience.
  • Stay informed on industry trends, new technologies, and product updates.
  • Pursue continuous self-development through training and learning new releases or solutions.
  • Maintain accurate corporate hardware and software inventory records.

Qualifications & Experience

Overall Requirements

  • 35+ years of experience in service delivery, preferably in a service desk or technical support environment as a Tier 1 Technician.
  • Strong communication skills, professional client interaction, and excellent attention to detail.
  • Strong organizational and time-management skills, with the ability to work independently.
  • Microsoft certifications are considered an asset.

1. Operating Systems

  • Experience with Windows Operating Systems (desktop and server).
  • Installation, support, and maintenance of computers and OS-related components.

2. Networking & Firewalls

  • Experience with networking concepts and firewall technologies.
  • Installation and maintenance of network peripherals.
  • Maintaining network documentation.

3. Virtualization

  • Experience with virtual machines and technologies such as VMware, Hyper-V, etc.

4. Productivity & Business Applications

  • Experience with Microsoft Office applications from 2010 to current.
  • Interaction with third-party application/software providers.

5. Service Delivery Tools & Documentation

  • Familiarity with ConnectWise and BrightGauge (asset).
  • Maintaining accurate system and network documentation.
  • Maintaining hardware and software inventories.

6. Customer Service & Soft Skills

  • Strong communication and client-service skills.
  • Strong focus on customer satisfaction and service excellence.
  • Ability to work independently with strong time management and organizational skills.

7. Professional Development

  • Staying updated with technology trends and product enhancements.
  • Actively pursuing self-development and training opportunities.

Please note that you only have to submit once. Or you can also send a link of your resume here.

https://www.careers-

Thank you We wish you the best of luck in your application.

Job Type: Full-time

Pay: Php77, Php88,000.00 per month

Benefits:

  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Work Location: Remote

  • Level II Service Desk Technician

    2 hours ago

    Work from Home, Philippines ALI I.T. SUPPORT SERVICES, INC. Full time ₱720,000 - ₱840,000 per year

    What You'll Be DoingOur Service Desk uses a "POD" structure, assigning clients to dedicated teams for faster, more consistent support. The Level 2 Service Desk Technician provides advanced technical help, manages escalations, and ensures issues are resolved quickly with a strong focus on customer service, helping deliver reliable IT solutions that keep users...

  • IT Technical Support

    2 weeks ago

    Work from Home, Philippines Offshore PO Full time ₱100,000 - ₱130,000 per year

    We are seeking an experienced IT Technician with a focus on providing high-level technical support and service management. The ideal candidate will be responsible for efficiently handling a wide range of service requests, from first to mid-level, with expertise in workstations, servers, printers, networks, and vendor-specific hardware and software. In...

  • Technical Support Engineer APAC

    2 hours ago

    Work from Home, Philippines OneBeat Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a dedicated Support Engineer to ensure our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via desktop support solutions, and escalating serious issues to the software development...

  • Sr. Technical Support Analyst

    2 weeks ago

    Work from Home, Philippines CAI (Computer Aid, Inc.) Full time ₱250,000 - ₱500,000 per year

    Req number: R6359Employment type: Full timeWorksite flexibility: Remote Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...

  • Level 1 Technical Admin

    2 hours ago

    Work from Home, Philippines Agilitec IT, LLC Full time ₱720,000 - ₱859,800 per year

    Salary: $1,100 - $1,300Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central TimeEmployer: MSP company operating in Austin, TexasBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Internet AllowanceOverview:This role focuses on...

  • Technical Support Analyst

    41 minutes ago

    Work from Home, Philippines MVP Studio Full time ₱180,000 - ₱360,000 per year

    BackgroundMVP STUDIO is an innovative tech incubator building software start-ups with cutting-edge technologies. Alongside creating new products, we support new IT graduates and career changers as they enter the industry.Our culture is people first - while we launch new products, we also mentor new junior developers, testers, data analysts and BI...

  • Chat Technical Support

    2 hours ago

    Work from Home, Philippines Castr Live Streaming Inc. Full time ₱420,000 - ₱840,000 per year

    Company DescriptionCastr is a streaming platform that allows users to broadcast to all major web platforms simultaneously and provides user-controlled live streaming capabilities. The platform is built on a powerful CDN, making it possible for users to stream high-quality audio and video content to viewers worldwide. Castr offers simple and transparent...

  • Technical Support Specialist

    2 weeks ago

    Work from Home, Philippines Ala Tali Full time A$8,000 - A$12,000 per year

    Who We AreRoyal Vending is a leading supplier of vending machines and vending business packages in Australia and New Zealand, with a growing presence in Europe. We provide high-quality machines, innovative solutions, and dependable support. Our team of nearly 50 professionals across ANZ and offshore works together to deliver complete business packages that...

  • Technical Support Representative

    2 weeks ago

    Work from Home, Philippines TALENTS BUSINESS PROCESS OUTSOURCING SERVICES Full time ₱720,000 - ₱1,440,000 per year

    Company Overview:TalentsThatFit is an outsourcing company based in the Philippines that provides cost-effective HR and EOR services to businesses who are scaling their team here in the Philippines. At TalentsThatFit, we prioritize relationship building with our clients, our internal team, and the talents that we serve.Our client is a fast-growing Canadian...

  • Technical Support Representative

    1 week ago

    Work from Home, Philippines Hellohire Full time ₱420,000 per year

    We're a fast-growing SaaS company on a mission to help businesses work smarter through technology. Our platform is used by hundreds of organizations every day, and we pride ourselves on delivering a seamless experience backed by exceptional support.We're looking for a Technical Support Representative who's passionate about solving problems, loves helping...