Technical Support Representative

1 week ago

Work from Home, Philippines Hellohire Full time ₱420,000 per year

We're a fast-growing SaaS company on a mission to help businesses work smarter through technology. Our platform is used by hundreds of organizations every day, and we pride ourselves on delivering a seamless experience backed by exceptional support.

We're looking for a Technical Support Representative who's passionate about solving problems, loves helping customers, and can explain technical concepts in simple, friendly language.

What You'll Do

  • Be the first line of support for customer questions via email, chat, and video.
  • Diagnose and troubleshoot issues — from user errors to technical bugs — and escalate when necessary.
  • Guide customers through configuration, onboarding, and best practices to help them get the most out of the platform.
  • Collaborate with Product and Engineering teams to report bugs, gather feedback, and advocate for customer needs.
  • Document solutions and FAQs to continuously improve our knowledge base and internal processes.
  • Track and prioritize tickets using our support system, ensuring timely and effective resolutions.
  • Analyze recurring issues to identify opportunities for product or process improvement.

What We're Looking For

  • 1–3 years of experience in technical support, SaaS support, or customer success.
  • Excellent communication skills — you can translate tech speak into plain English.
  • Strong troubleshooting and problem-solving skills.
  • Comfortable using tools like Intercom, Zendesk, HubSpot, Jira, or similar.
  • Tech-curious — you enjoy learning new software, APIs, and integrations.
  • Empathetic, patient, and customer-focused — you genuinely care about helping people succeed.
  • (Bonus) Experience with CRM, HR tech, recruiting software, or integrations (e.g. Zapier, API calls).

Why You'll Love Working Here

  • A remote-first culture with flexibility and autonomy.
  • Opportunity to work directly with our product and engineering teams.
  • Be part of a growing startup where your work has real impact.
  • Supportive, collaborative team that values learning and innovation.
  • Competitive salary, benefits, and growth opportunities.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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