Technical Support Representative
1 week ago
We're a fast-growing SaaS company on a mission to help businesses work smarter through technology. Our platform is used by hundreds of organizations every day, and we pride ourselves on delivering a seamless experience backed by exceptional support.
We're looking for a Technical Support Representative who's passionate about solving problems, loves helping customers, and can explain technical concepts in simple, friendly language.
What You'll Do
- Be the first line of support for customer questions via email, chat, and video.
- Diagnose and troubleshoot issues — from user errors to technical bugs — and escalate when necessary.
- Guide customers through configuration, onboarding, and best practices to help them get the most out of the platform.
- Collaborate with Product and Engineering teams to report bugs, gather feedback, and advocate for customer needs.
- Document solutions and FAQs to continuously improve our knowledge base and internal processes.
- Track and prioritize tickets using our support system, ensuring timely and effective resolutions.
- Analyze recurring issues to identify opportunities for product or process improvement.
What We're Looking For
- 1–3 years of experience in technical support, SaaS support, or customer success.
- Excellent communication skills — you can translate tech speak into plain English.
- Strong troubleshooting and problem-solving skills.
- Comfortable using tools like Intercom, Zendesk, HubSpot, Jira, or similar.
- Tech-curious — you enjoy learning new software, APIs, and integrations.
- Empathetic, patient, and customer-focused — you genuinely care about helping people succeed.
- (Bonus) Experience with CRM, HR tech, recruiting software, or integrations (e.g. Zapier, API calls).
Why You'll Love Working Here
- A remote-first culture with flexibility and autonomy.
- Opportunity to work directly with our product and engineering teams.
- Be part of a growing startup where your work has real impact.
- Supportive, collaborative team that values learning and innovation.
- Competitive salary, benefits, and growth opportunities.
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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