Technical Support Representative

1 week ago

Work from Home, Philippines Hellohire Full time ₱420,000 per year

We're a fast-growing SaaS company on a mission to help businesses work smarter through technology. Our platform is used by hundreds of organizations every day, and we pride ourselves on delivering a seamless experience backed by exceptional support.

We're looking for a Technical Support Representative who's passionate about solving problems, loves helping customers, and can explain technical concepts in simple, friendly language.

What You'll Do

  • Be the first line of support for customer questions via email, chat, and video.
  • Diagnose and troubleshoot issues — from user errors to technical bugs — and escalate when necessary.
  • Guide customers through configuration, onboarding, and best practices to help them get the most out of the platform.
  • Collaborate with Product and Engineering teams to report bugs, gather feedback, and advocate for customer needs.
  • Document solutions and FAQs to continuously improve our knowledge base and internal processes.
  • Track and prioritize tickets using our support system, ensuring timely and effective resolutions.
  • Analyze recurring issues to identify opportunities for product or process improvement.

What We're Looking For

  • 1–3 years of experience in technical support, SaaS support, or customer success.
  • Excellent communication skills — you can translate tech speak into plain English.
  • Strong troubleshooting and problem-solving skills.
  • Comfortable using tools like Intercom, Zendesk, HubSpot, Jira, or similar.
  • Tech-curious — you enjoy learning new software, APIs, and integrations.
  • Empathetic, patient, and customer-focused — you genuinely care about helping people succeed.
  • (Bonus) Experience with CRM, HR tech, recruiting software, or integrations (e.g. Zapier, API calls).

Why You'll Love Working Here

  • A remote-first culture with flexibility and autonomy.
  • Opportunity to work directly with our product and engineering teams.
  • Be part of a growing startup where your work has real impact.
  • Supportive, collaborative team that values learning and innovation.
  • Competitive salary, benefits, and growth opportunities.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

  • Chat Technical Support

    6 days ago

    Work from Home, Philippines Castr Live Streaming Inc. Full time ₱420,000 - ₱840,000 per year

    Company DescriptionCastr is a streaming platform that allows users to broadcast to all major web platforms simultaneously and provides user-controlled live streaming capabilities. The platform is built on a powerful CDN, making it possible for users to stream high-quality audio and video content to viewers worldwide. Castr offers simple and transparent...

  • Technical Support Team Lead

    6 days ago

    Work from Home, Philippines Odysseus Solutions Full time ₱480,000 - ₱540,000 per year

    Technical Support LeadLead. Empower. Deliver Exceptional Technical Solutions.About Odysseus Solutions:Odysseus Solutions is a dynamic technology and services company dedicated to providing innovative solutions for travel, hospitality, and other industries. We combine cutting-edge technology with exceptional customer support to deliver seamless experiences...

  • Customer Support Representative

    6 days ago

    Work from Home, Philippines Virtua Outsourcing Solutions Full time ₱480,000 - ₱540,000 per year

    Job SummaryAs a Technical Support Agent / Customer Service Representative at Talon.One, you will play a crucial role in providing exceptional customer support for our Software-as-a-Service (SaaS) platform. Your primary responsibility will be to assist customers with their technical inquiries and issues, ensuring prompt and effective resolution. This role...

  • Technical Support

    1 week ago

    Work from Home, Philippines OVA Virtual Full time ₱630,000 - ₱840,000 per year

    We are looking for a Technical Support & Product Specialist to join our heating solutions team. This role bridges customer service, technical product support, and sales enablement. You will work with contractors, electricians, and customers to provide accurate product recommendations, review technical drawings, and support the sales process with technical...

  • Technical Support

    4 days ago

    Work from Home, Philippines Tech Solutions Full time ₱180,000 - ₱240,000 per year

    Documentation is a critical component of the role, requiring the accurate recording of interactions, resolutions, and system updates in a ticketing system such as ServiceNow or Zendesk. Technical Support specialists may also contribute to internal knowledge bases, create training materials, and assist in the rollout of new applications or...

  • Technical Support

    1 week ago

    Work from Home, Philippines RamboSquad Full time ₱350,000 - ₱1,500,000 per year

    We are hiring for the following positions:Software DevelopmentWeb and Mobile App DevelopmentQA TestingTechnical provides first-line technical support on Desktop Computing software, hardware, peripherals, and networking systemsParticipate in maintaining consistency of product fit and technical specifications.Providing technical direction in the use of Systems...

  • IT Technical Support

    2 weeks ago

    Work from Home, Philippines Offshore PO Full time ₱100,000 - ₱130,000 per year

    We are seeking an experienced IT Technician with a focus on providing high-level technical support and service management. The ideal candidate will be responsible for efficiently handling a wide range of service requests, from first to mid-level, with expertise in workstations, servers, printers, networks, and vendor-specific hardware and software. In...

  • Customer Support Representative

    2 days ago

    Work from Home, Philippines boldr Full time ₱150,000 - ₱250,000 per year

    We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.We're looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our...

  • Customer Support Representative

    6 days ago

    Work from Home, Philippines Adization Inc. Full time ₱180,000 - ₱240,000 per year

    Job DescriptionWe are looking for a Customer Service Representative to support our aesthetic and orthopaedic clinics during night hours. This role is ideal for someone with customer service experience in the medical or wellness field who is confident using Facebook and Instagram for client communication. As a remote customer service representative, you will...

  • Technical Support Engineer

    2 days ago

    Work from Home, Philippines Anchor Full time ₱1,440,000 per year

    Key ResponsibilitiesClient-Facing Technical Support (Level 2)Investigate and resolve technical support tickets involving API failures, integration issues, and system errors.Analyze logs, retry API requests using Postman or similar tools, and perform basic database queries to troubleshoot issues and identify their root cause.Collaborate with client technical...