Technical Support Analyst

1 day ago

Work from Home, Philippines MVP Studio Full time ₱180,000 - ₱360,000 per year

Background

MVP STUDIO is an innovative tech incubator building software start-ups with cutting-edge technologies. Alongside creating new products, we support new IT graduates and career changers as they enter the industry.

Our culture is people first - while we launch new products, we also mentor new junior developers, testers, data analysts and BI professionals to help them become job-ready.

Responsibilities

  • Manage communications with the students
  • Ensure students receive enough support
  • Diagnose and resolve issues raised by students
  • Follow up on student progress and provide timely support
  • Educate students on systems, tools, and processes
  • Serve as the main contact for support-related questions
  • Maintain and update the FAQ knowledge base
  • Assist with technical issues when required

Ideal Candidate

  • Strong spoken and written English
  • Strong EQ and interpersonal skills. (A likeable person)
  • Excellent communication skills through instant messaging
  • Fast responder on Slack and Discord
  • Able to work independently with minimal supervision
  • Strong sense of urgency in handling and closing support tickets
  • Understand how software system works in general
  • SQL query knowledge (Ideal but not a must)
  • General Software Knowledge (Ideal but not a must)
  • Testing Knowledge (Ideal but not a must)

Job Types: Full-time, Permanent

Pay: Php15, Php30,000.00 per month

Benefits:

  • Work from home

Experience:

  • Customer support: 2 years (Required)

Language:

  • English (Required)

Work Location: Remote

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