Technical Support Representative

2 weeks ago

Work from Home, Philippines TALENTS BUSINESS PROCESS OUTSOURCING SERVICES Full time ₱720,000 - ₱1,440,000 per year

Company Overview:

TalentsThatFit is an outsourcing company based in the Philippines that provides cost-effective HR and EOR services to businesses who are scaling their team here in the Philippines. At TalentsThatFit, we prioritize relationship building with our clients, our internal team, and the talents that we serve.

Our client is a fast-growing Canadian clean-tech company developing innovative light electric vehicles and mobility solutions. With a startup-style culture built on creativity, accountability, and purpose, they design and manufacture e-bikes, trikes, snow vehicles, and modular mobility platforms that promote sustainable transportation around the world.

Job Description

We are seeking a Full-Time Remote Customer Service and Executive Assistant to support our client's Business Development and Operations teams. This long-term position is ideal for a motivated, detail-oriented, and tech-savvy professional who enjoys working independently while collaborating remotely across multiple departments.

The successful candidate will manage customer communications and administrative coordination through Zoho tools (Zoho Desk, CRM, and other Zoho business apps), while also supporting SOP development and process improvements to enhance efficiency and consistency across the organization.

Key Responsibilities:

Customer Service & Communication:

  • Handle customer inquiries via phone, email, live chat, and Zoho Desk ticketing system.
  • Maintain a professional, empathetic, and customer-focused tone in all interactions.
  • Manage and update CRM records in Zoho CRM, ensuring data accuracy and completeness.
  • Coordinate with internal teams (Sales, Logistics, Technical Support) to resolve customer concerns.
  • Track and report performance metrics such as response time, resolution rate, and satisfaction scores.

Administrative & Business Development Support:

  • Provide administrative assistance to Sales, Logistics, and Business Development teams.
  • Prepare and format quotes, proposals, and follow-up emails.
  • Support the creation and documentation of SOPs for Customer Service and administrative workflows.
  • Schedule and coordinate meetings, follow-ups, and internal task assignments.
  • Maintain digital files, trackers, and shared folders using Zoho WorkDrive.
  • Generate weekly or monthly reports, KPIs, and dashboards using Zoho Analytics.

Qualifications & Requirements:

  • Minimum 2 years of experience in Customer Service, Inside Sales, or Administrative Coordination roles.
  • Proven experience using Zoho tools (Zoho Desk, CRM, WorkDrive, Projects, or Analytics).
  • Strong communication and organizational skills.
  • Detail-oriented, proactive, and adaptable in a fast-paced environment.
  • Ability to work independently in a remote setup.
  • Background in Business Administration, Office Management, or Technical Studies preferred.
  • Reliable laptop/PC, stable internet connection, and backup power source required.

Preferred Personality & Work Ethic:

We are looking for a young, agile, and sharp individual who is eager to learn and grow with the company.

The ideal candidate is:

  • Conscientious, dependable, and approachable.
  • Proactive and resourceful.
  • Able to work well both independently and collaboratively.
  • Adaptable to seasonal workload changes — administrative focus during off-peak periods and increased customer service volume during high season (starting in March).

Working Arrangements:

  • Full-time, remote position
  • Monday–Saturday (Day shift)
  • 100% work-from-home

Job Type: Full-time

Pay: Php30,000.00 per month

Work Location: Remote

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