Technical Support Team Lead
3 days ago
Technical Support Lead
Lead. Empower. Deliver Exceptional Technical Solutions.
About Odysseus Solutions:
Odysseus Solutions is a dynamic technology and services company dedicated to providing innovative solutions for travel, hospitality, and other industries. We combine cutting-edge technology with exceptional customer support to deliver seamless experiences for our clients and their customers.
We're looking for a Technical Support Lead to oversee a team of six (6) dedicated support specialists. The ideal candidate has a strong technical background, solid leadership experience in a BPO or SaaS environment, and a passion for solving complex issues while elevating the customer experience.
Location: Remote
What You'll Do:
- Lead and manage a team of 6 Technical Support Representatives
- Ensure timely resolution of technical issues and adherence to SLAs and KPIs
- Coach, mentor, and develop team members to enhance technical proficiency and service quality
- Collaborate with product and engineering teams to escalate and resolve recurring technical challenges
- Analyze support trends and recommend process or product improvements
What We're Looking For:
- At least 2–3 years of experience leading a Technical Support preferrably in the BPO industry
- Strong technical knowledge in SaaS, IT systems, or software troubleshooting
- Excellent communication, analytical, and people management skills
- Proven ability to manage performance and motivate teams in a fast-paced environment
- Strong initiative, ownership, and commitment to continuous improvement
Why Join Us:
- Be part of an innovative and growing tech company
- Opportunity to lead and shape a high-performing technical support team
- Competitive compensation and clear pathways for career advancement
If you're passionate about leading technical teams and ensuring world-class support delivery — we'd love to meet you.
Job Type: Full-time
Pay: Php40, Php45,000.00 per month
Work Location: Remote
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