Technical Support Team Lead

60 minutes ago


Work from Home, Philippines Odysseus Solutions Full time ₱480,000 - ₱540,000 per year

Technical Support Lead

Lead. Empower. Deliver Exceptional Technical Solutions.

About Odysseus Solutions:

Odysseus Solutions is a dynamic technology and services company dedicated to providing innovative solutions for travel, hospitality, and other industries. We combine cutting-edge technology with exceptional customer support to deliver seamless experiences for our clients and their customers.

We're looking for a Technical Support Lead to oversee a team of six (6) dedicated support specialists. The ideal candidate has a strong technical background, solid leadership experience in a BPO or SaaS environment, and a passion for solving complex issues while elevating the customer experience.

Location: Remote

What You'll Do:

  • Lead and manage a team of 6 Technical Support Representatives
  • Ensure timely resolution of technical issues and adherence to SLAs and KPIs
  • Coach, mentor, and develop team members to enhance technical proficiency and service quality
  • Collaborate with product and engineering teams to escalate and resolve recurring technical challenges
  • Analyze support trends and recommend process or product improvements

What We're Looking For:

  • At least 2–3 years of experience leading a Technical Support preferrably in the BPO industry
  • Strong technical knowledge in SaaS, IT systems, or software troubleshooting
  • Excellent communication, analytical, and people management skills
  • Proven ability to manage performance and motivate teams in a fast-paced environment
  • Strong initiative, ownership, and commitment to continuous improvement

Why Join Us:

  • Be part of an innovative and growing tech company
  • Opportunity to lead and shape a high-performing technical support team
  • Competitive compensation and clear pathways for career advancement

If you're passionate about leading technical teams and ensuring world-class support delivery — we'd love to meet you.

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Work Location: Remote


  • Senior Estimator

    2 hours ago


    Work from Home, Philippines Quad Team Technical Services Full time ₱500,000 - ₱700,000 per year

    We're Hiring: Senior Electrical & Low-Voltage Engineer – Estimator & Project SupportSupporting Clients in the US (100% Remote / Work from Home)Full-TimeAre you an expert in estimating electrical and low-voltage systems and ready to take your career to the next level? Do you thrive on accuracy, strategy, and turning technical requirements into smart,...

  • Technical Lead

    31 minutes ago


    Work from Home, Philippines MUVR Full time ₱400,000 - ₱600,000 per year

    Position OverviewWe're looking for a Technical Lead to help shape the future of Muvr's logistics marketplace platform.As Technical Lead, you'll act as the technical anchor for one or more engineering squads, providing architectural guidance, hands-on coding support, and system leadership across all core logistics workflows — from bookings and dispatch to...


  • Work from Home, Philippines Ala Tali Full time A$8,000 - A$12,000 per year

    Who We AreRoyal Vending is a leading supplier of vending machines and vending business packages in Australia and New Zealand, with a growing presence in Europe. We provide high-quality machines, innovative solutions, and dependable support. Our team of nearly 50 professionals across ANZ and offshore works together to deliver complete business packages that...

  • CX Team Lead

    26 minutes ago


    Work from Home, Philippines Aventus llc Full time ₱7,000 - ₱15,000 per year

    Join the Aventus TeamWe are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.Check out our website: )We are looking for a performance-driven and tech-savvy CX Team Lead to lead and guide our remote support teams...

  • Java Technical Lead

    2 weeks ago


    Work from Home, Philippines Station Five Full time ₱1,200,000 - ₱3,600,000 per year

    Work Setup: 100% Remote – Work from Home (Dayshift- AU timezone)About the Role:We are looking for a Technical Lead with strong expertise in Java Spring Boot, React or Angular, and MongoDB to drive the design and development of scalable web applications. You will lead a cross-functional engineering team, guide technical decisions, and ensure delivery of...

  • Team Lead

    2 weeks ago


    Work from Home, Philippines Hire Overseas Full time $100,000 - $120,000 per year

    We're looking for a Team Lead to support and guide the SEO and Paid Ads production teams.You'll make sure work is completed accurately, team members are supported, and performance stays consistent week after week. This role is about keeping teams aligned, engaged, and accountable while acting as the main point of contact between the production teams and...

  • Technical Support

    38 minutes ago


    Work from Home, Philippines Tech Solutions Full time ₱180,000 - ₱240,000 per year

    Documentation is a critical component of the role, requiring the accurate recording of interactions, resolutions, and system updates in a ticketing system such as ServiceNow or Zendesk. Technical Support specialists may also contribute to internal knowledge bases, create training materials, and assist in the rollout of new applications or...


  • Work from Home, Philippines Castr Live Streaming Inc. Full time ₱420,000 - ₱840,000 per year

    Company DescriptionCastr is a streaming platform that allows users to broadcast to all major web platforms simultaneously and provides user-controlled live streaming capabilities. The platform is built on a powerful CDN, making it possible for users to stream high-quality audio and video content to viewers worldwide. Castr offers simple and transparent...


  • Work from Home, Philippines Hellohire Full time ₱420,000 per year

    We're a fast-growing SaaS company on a mission to help businesses work smarter through technology. Our platform is used by hundreds of organizations every day, and we pride ourselves on delivering a seamless experience backed by exceptional support.We're looking for a Technical Support Representative who's passionate about solving problems, loves helping...

  • IT Technical Support

    2 weeks ago


    Work from Home, Philippines Offshore PO Full time ₱100,000 - ₱130,000 per year

    We are seeking an experienced IT Technician with a focus on providing high-level technical support and service management. The ideal candidate will be responsible for efficiently handling a wide range of service requests, from first to mid-level, with expertise in workstations, servers, printers, networks, and vendor-specific hardware and software. In...