Chat Technical Support

7 days ago

Work from Home, Philippines Castr Live Streaming Inc. Full time ₱420,000 - ₱840,000 per year

Company Description

Castr is a streaming platform that allows users to broadcast to all major web platforms simultaneously and provides user-controlled live streaming capabilities. The platform is built on a powerful CDN, making it possible for users to stream high-quality audio and video content to viewers worldwide. Castr offers simple and transparent pricing, quick and easy startup, and a feature-packed experience.

Role Description

Castr is seeking a full-time Night shift - Technical Support Representative to provide exceptional customer service to our users. The Technical Support Representative will be responsible for troubleshooting and resolving customer technical issues, monitoring and managing customer satisfaction, and providing technical support to users. This is a remote role.

Qualifications

  • 3- 5 years of Customer Support and Technical Support skills
  • Analytical Skills for problem-solving and troubleshooting
  • Experience in providing excellent customer support
  • Ability to work independently and remotely
  • Excellent written and verbal communication skills
  • Stable internet and Stable power supply with Back up
  • Experience with streaming platforms or related technology is a plus
  • Bachelor's degree in Computer Science, Information Technology or a related field is a plus

Job Responsibilities

  • Handling customer technical support cases through chat and email
  • Answering customer questions to learn about their situation
  • Asking questions to get a better idea of what might be wrong
  • Diagnosing and providing clear advice on what the user can do to solve their problem
  • Assisting customer using Anydesk or Team viewer for troubleshooting when needed
  • Logging information about the correspondence into the company's system to keep a record of actions
  • Updating the customer information
  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
  • Maintain client confidence by keeping their information confidential
  • Maintaining composure and a positive attitude during difficult situations
  • Knowing when it's time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance

Job Benefits

12 days paid vacation leave

Yearly Bonus

Remote and can work anywhere

Salary: USD

Job Type: Full-time

Pay: From Php21,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Education:

  • Bachelor's (Required)

Experience:

  • Technical Support: 3 years (Required)

Language:

  • English (Required)

Work Location: Remote

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