Customer Care Associate

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱500,000 - ₱1,000,000 per year

As a Customer Care Associate, you will be responsible for providing excellent customer service and support to our clients based in Cagayan de Oro, Misamis Oriental. This full-time position is a great opportunity to join a growing company and develop your skills in the customer service industry.

What you'll be doing

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing accurate information about our products and services
  • Maintaining detailed records of customer interactions
  • Identifying trends and suggesting improvements to enhance the customer experience
  • Collaborating with cross-functional teams to ensure seamless service delivery
  • Adhering to company policies and procedures to provide a consistent level of service

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the service industry
  • Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
  • Excellent problem-solving and decision-making skills
  • Proficiency in using computer systems and software applications
  • A positive attitude and a genuine passion for delivering exceptional customer service
  • Flexibility to work in a fast-paced environment and adapt to changing priorities

What we offer

  • Competitive salary and attractive benefits package
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment
  • Work-life balance initiatives, including flexible working arrangements
  • Relocation assistance for candidates who need to relocate to Cagayan de Oro

If you're ready to join a dynamic team and make a meaningful impact in the customer service industry, we encourage you to apply now.

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