Customer Care Associate
4 days ago
As a Customer Care Associate, you will be responsible for providing excellent customer service and support to our clients based in Cagayan de Oro, Misamis Oriental. This full-time position is a great opportunity to join a growing company and develop your skills in the customer service industry.
What you'll be doing
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Providing accurate information about our products and services
- Maintaining detailed records of customer interactions
- Identifying trends and suggesting improvements to enhance the customer experience
- Collaborating with cross-functional teams to ensure seamless service delivery
- Adhering to company policies and procedures to provide a consistent level of service
What we're looking for
- Previous experience in a customer service or call centre role, preferably in the service industry
- Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
- Excellent problem-solving and decision-making skills
- Proficiency in using computer systems and software applications
- A positive attitude and a genuine passion for delivering exceptional customer service
- Flexibility to work in a fast-paced environment and adapt to changing priorities
What we offer
- Competitive salary and attractive benefits package
- Opportunities for career growth and professional development
- A supportive and inclusive work environment
- Work-life balance initiatives, including flexible working arrangements
- Relocation assistance for candidates who need to relocate to Cagayan de Oro
If you're ready to join a dynamic team and make a meaningful impact in the customer service industry, we encourage you to apply now.
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