Residential Coordinator

Building Homes, Strengthening Communities

Be the bridge between residents and property owners while ensuring seamless operations and meaningful tenant experiences. In real estate, every detail counts-from the first move-in to long-term retention. This role gives you the chance to build your global career in property management, strengthen communities, and make your mark in the industry-all while staying rooted in your home country.

Job Description

As a Residential Coordinator, you will oversee leasing, tenancy, utilities, and property operations. You'll manage tenant relationships, support financial processes, and coordinate with multiple teams to ensure smooth property management and tenant satisfaction.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Hybrid, Baguio City

Salary: PHP 25, PHP 28,

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Hybrid work arrangement
• Prime office location in Baguio (accessible by PUVs, restaurants, banks nearby)
• Fixed weekends off
• Salary Advance Program (eligibility & approval subject to bank assessment, minimum 6 months tenure)
• Unlimited upskilling via Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel & restaurant discounts, and more)
• Unlimited referral incentives
• Standard government & Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun employee engagement activities
• Mentorship and global exposure
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of experience in leasing or property management (preferred)
• Knowledge of housing laws and statutes (an advantage)
• Leadership, critical thinking, and strong organizational skills
• Excellent written and verbal communication skills
• Ability to multitask and manage multiple projects
• Proficiency in software tools, with expertise in Propertyware
• Friendly, professional demeanor with attention to detail and independence

Your Daily Tasks

Objective

• Provide outstanding customer service to residents, serving as the primary point of contact for tenant interactions
• Optimize property management processes
• Address tenant concerns promptly
• Ensure all management activities align with the objectives of property owners and Westward360
• Enhance tenant retention and overall property value
• Support the interests of both the owners and the company

Scope

• Manage key property management functions, including lease administration, financial oversight, tenant communication, and HOA coordination when applicable
• Organize move-ins and move-outs
• Handle financial transactions
• Oversee day-to-day operations
• Work closely with an onshore team member and other sub-departments
• Uphold property standards
• Ensure compliance with housing laws and regulations
• Deliver exceptional tenant service

Onboarding

• Support the team with property onboarding steps by updating the PMS with relevant information, such as insurance policies and details
• Upload all necessary documents to Google Drive for smooth integration into the management portfolio
• Verify that homeowners' association (HOA) rules and regulations are up-to-date and correctly documented in the management system where required

Marketing & Listing Management

• Send out legally required notices to tenants

Lease Preparation

• Draft rental management agreements for signature and confirm that all tenant-related charges, such as security deposits, are fully paid
• Input data into lease agreements, ensuring all details are accurate, including updates on late fees and Resident Benefit program terms
• Submit finalized agreements for peer review by the onshore team to ensure compliance with legal and company standards
• Manage the process of charging leasing commissions or renewal fees to property owners, ensuring transparency and contractual compliance
• Coordinate sending lease documents to HOAs and update the Top Producer system with current lease statuses and tenant information
• Ensure all processes align with operational guidelines and support efficient leasing operations

Move-In Coordination

• Manage the move-in process by verifying that all leases are signed and payments are received before tenant arrival
• Ensure that utilities are transferred and set up in the tenant's name before move-in
• Communicate with incoming tenants to provide information about move-in, answer questions, and provide key pickup and property access details
• Collaborate with team members to complete all preparations and ensure the property is ready for move-in
• Provide tenants with a welcome packet containing essential property information and guidelines
• Coordinate annual rental licensing and municipal occupancy inspections as required

Utility Management

• Manage utility account setups and adjustments to ensure services are in the tenant's name and correctly billed
• Submit check requests for various property-related payments
• Identify and escalate missing or unusually high utility bills

Tenancy Management

• Act as the main point of contact for tenant issues after move-in
• Manage tenant portal inquiries and oversee document and data management
• Address violations and handle tenant charges and notices
• Process incoming tenant requests via Zendesk and Dialpad
• Manage requests including roommate switches, lease breaks, and pet or parking additions through lease amendments
• Issue lease violations and apply related charges in compliance with lease terms and legal requirements
• Communicate charges to tenants and escalate issues when necessary

Rent Collections

• Track and oversee rent collection, ensuring timely payment and accurate recording
• Monitor and follow up on payment plans created by the Leasing Coordinator
• Assist in managing late rent payments, working with the Property Manager and Leasing Coordinator
• Follow up with tenants on their payment intentions when late payments are not received
• Develop strategies with the Leasing Coordinator to reduce rent arrears and improve communication and payment options

Maintenance Management

• Collaborate with the Maintenance Department to resolve outstanding work orders weekly
• Act as a liaison between tenants and the maintenance team
• Monitor maintenance requests and identify patterns that suggest larger property issues
• Recommend preventive measures to property owners
• Schedule maintenance directly with vendors, confirm satisfactory completion, and submit invoices accurately

Move-Outs / Turnovers

• Coordinate move-out notifications and pre-move-out procedures
• Schedule final inspections and manage tenant communication
• Schedule cleaners for post-move-out cleaning
• Submit ledger adjustments for late key returns, holdovers, and other move-out-related issues

Financial Management

• Prepare invoices for approval, including those needing owner approval or special consideration
• Review GL accounts, descriptions, and building/unit assignments to ensure accurate coding before approval
• Oversee utility invoice approvals and verify accuracy during report generation
• Follow up on discrepancies and corrections with the Property Management team
• Submit ledger adjustments for project coordination fees, check requests, and owner credits
• Review owner statements for accuracy and transparency
• Approve specific invoices that meet predefined criteria (e.g., under spending limits, utility/turnover-related, owner pre-approved)

Leadership

• Build positive relationships with tenants and prospects
• Identify opportunities to improve leasing processes
• Ensure full integration with the internal team using all technology tools provided

Business Metrics

• Meet and exceed individual and team KPIs
• Update relevant trackers, such as leasing KPIs and late rent metrics

About the Client

Redefining Property Management, One Home at a Time

Our client is redefining real estate management by combining cutting-edge technology, unmatched service, and a people-first approach. With more than 50,000 homes and $16B in assets under management, they deliver end-to-end solutions spanning community management, rentals, and brokerage. Recognized on the Inc. 5000 list, they continue to expand nationwide while investing in top talent.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra