CSR for Telco Account

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time $104,000 - $130,878 per year

Looking to take the next step in your customer service career? We are seeking an enthusiastic and experienced Customer Service Representative to join our growing team. This full-time role is based in Cagayan de Oro City.

What you'll be doing:

  • Provide exceptional customer service to clients of our telecommunications account
  • Handle a high volume of inbound calls, responding to customer inquiries and resolving issues in a timely and professional manner
  • Document customer interactions and maintain detailed records of all communications
  • Identify opportunities to upsell and cross-sell additional products and services to customers
  • Collaborate with the wider team to share best practices and identify areas for process improvement

What we're looking for:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and analytical skills to effectively troubleshoot and resolve customer concerns
  • Proficient in using customer relationship management (CRM) systems and MS Office suite
  • Passion for delivering an exceptional customer experience and a commitment to continuous improvement

If you're ready to join a dynamic and supportive team, Apply Now for this exciting opportunity.

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