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Telco Support Associates

4 weeks ago

Cagayan de Oro, Philippines TORCH Solutions Full time

We are seeking enthusiastic individuals with a passion for customer service to join our dynamic team as Customer Service Representatives for our Telco Account. This is a full-time position based in Cagayan de Oro, Misamis Oriental. No prior experience is required as we provide comprehensive training to ensure your success in this role.

What you'll be doing:
Providing exceptional customer service and support to our clients via telephone, email, and chat
Responding to inquiries, resolving issues, and ensuring customer satisfaction
Maintaining detailed records of customer interactions and following up as needed
Adhering to company policies and procedures to deliver a consistent and high-quality customer experience
Continuously improving your skills and knowledge to enhance your ability to assist customers

What we're looking for:
Strong communication and interpersonal skills with a warm and friendly demeanor
Excellent problem-solving and critical thinking abilities to handle customer queries effectively
Ability to work in a fast-paced environment and multitask efficiently
Commitment to providing exceptional customer service and a genuine desire to help others
Willingness to learn and adapt to new technologies and processes


Apply now and take the first step towards a rewarding career with us.