Merchant Support

3 days ago

Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time $40,000 - $60,000 per year

Join Our Team at Paynamics Technologies Inc.

Company Description

Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.

Job Title: Merchant Support

Location: Makati, City

Job Type: Full-time

Work Set-up: Hybrid Set-up

Paynamics is seeking a highly motivated Paralegal to join our Legal and Compliance team. If you're a detail-oriented professional with experience in contract management, legal research, and corporate governance, this is your opportunity to contribute to the company's legal and regulatory adherence while working alongside experienced legal professionals.

Key Responsibilities

  • Track, monitor, and resolve inbound merchant inquiries via phone, email, and chat within agreed service levels
  • Troubleshoot Level 1 non-technical product or service issues using established procedures
  • Identify root causes of issues and provide effective solutions
  • Maintain accurate transaction records and merchant interaction logs
  • Escalate complex cases to Level 2 or other teams (Sales, Marketing, Finance, Compliance, etc.)
  • Provide clear guidance to merchants for self-resolution where possible
  • Prepare reports and assist with ad-hoc projects
  • Maintain up-to-date knowledge of Paynamics' products and services
  • Act as a liaison between internal teams and external legal counsel for all legal matters.

Qualifications

  • Bachelor's degree in a business, computer, or related field
  • 1+ year in BPO, Payments, Financial Tech, or Banking preferred
  • Proficiency in MS Office (Word, Excel)
  • Strong attention to detail, problem-solving skills, and adaptability
  • Excellent written and verbal English communication skills
  • Familiarity with ticketing systems like JIRA or FreshDesk is a plus
  • Willingness to work shifts, weekends, and holidays

By applying, you authorize the company to process your personal information solely for recruitment purposes, in accordance with applicable data protection regulations.

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