Application Support Engineer

3 weeks ago

Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time
HR OFFICER | Recruiter, Learning and Development, Employee Relations, Employee Engagement, Performance Management

Location: Makati, City

Work Set-up: Hybrid Set-up

Responsibilities
  • Assist L2 Application Support team members with complex inquiries and provide solutions.
  • Perform minor code changes and updates to ensure platform stability and functionality.
  • Respond to technical questions and concerns raised by clients and merchants in a timely manner.
  • Understand the IT department's roles and capabilities to escalate unresolved issues to Level 3 support when necessary.
  • Prepare and submit incident or investigation service reports as needed to document technical issues and resolutions.
  • Maintain an in-depth understanding of Paynamics products and services and propose innovative ways to improve business operations.
Qualifications
  • Bachelor's degree in a computer-related field.
  • Any experience in technical support or merchant support roles.
  • Proficient in MS Office (Word, Excel).
  • Experience with ticketing systems (e.g., JIRA, FreshDesk).
  • Detail-oriented, organized, problem-solving skills, and excellent English communication.
  • Flexible for shifts, weekends, and a fast-paced environment.
  • Fresh Graduates are welcome to apply
What We Offer

Collaborative Environment

Join us at Paynamics and be a part of something extraordinary

"By applying, you authorize the company to process your personal information solely for recruitment purposes, in accordance with applicable data protection regulations."

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology

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