Application Support Engineer

21 hours ago

Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱250,000 - ₱500,000 per year

DUTIES AND RESPONSIBILITIES

1. Technical Support: Provide Level 2 support for merchant services, responding to technical inquiries and resolving issues promptly.

2. Troubleshooting and Escalation: Conduct root cause analysis and escalate complex issues to Level 3 support as necessary.

3. Minor Code Maintenance: Perform minor code activities, ensuring application reliability and stability.

4. Platform Monitoring: Monitor and scale platforms to ensure optimal performance and system uptime.

5. Incident Reporting: Prepare incident and investigation reports for technical issues.

6. Collaboration: Work closely with IT and development teams to address merchant issues effectively.

Qualifications:

FRESH GRADS ARE WELCOME

  • Proficient in MS Office (Word, Excel).
  • Technical knowledge of HTML, CSS, JavaScript, JSON, XML, SOAP/REST APIs, relational/NoSQL databases, version control (Git), Postman, and Amazon Cloudwatch.
  • Strong understanding of security principles in e-commerce applications.
  • Experience with ticketing systems (e.g., JIRA, FreshDesk).
  • Detail-oriented, organized, problem-solving skills, and excellent English communication. - Flexible for shifts, weekends, and a fast-paced environment.

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