
Merchant Support
4 days ago
Join Our Team at Paynamics Technologies Inc.
Position: Merchant Support / Customer Support
Location: Makati, City
Work Set-up: Permanent Hybrid Set-up
Key Responsibilities:
Track and Monitor Inquiries: Manage and resolve inbound merchant inquiries via phone, email, and messaging applications within service level agreements (SLAs).
Non-technical Issue Resolution: Resolve Level 1 non-technical product or service issues using established procedures and resources.
Root Cause Analysis: Identify root causes of merchant issues and provide tailored solutions.
Customer Experience: Ensure exceptional customer service, aligning with company policies to enhance merchant satisfaction.
Transaction Processing and Record-Keeping: Accurately process transactions and maintain detailed records of merchant interactions.
Issue Escalation: Escalate complex issues to relevant teams (Sales, Marketing, Finance, Compliance, CISS) for further resolution.
Qualifications:
Education:
- Bachelor's degree in computer or business-related field.
Experience:
- 1+ year in BPO, Payments, Financial Tech, or Banking preferred.
Qualifications:
Proficient in MS Office (Word, Excel), with strong attention to detail and organizational skills.
Excellent English communication skills, problem-solving ability, and adaptability.
Familiar with ticketing systems (e.g., JIRA, FreshDesk); able to work shifts, weekends, and holidays.
Positive, professional attitude with a readiness to learn and grow.
Business Understanding:
- Stay updated on technology, industry trends, and relevant regulations
Fresh Graduates are welcome to apply
What We Offer:
Competitive Salary
Growth Opportunities
Collaborative Environment
Innovative Projects
Join us at Paynamics and be a part of something extraordinary
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