IT Support Engineer L2

4 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

Location: Taguig, BGC | Onsite | Full-Time | Night Shift

About the Role

We're looking for a highly skilled Senior Systems / Infrastructure Engineer to manage and support enterprise IT systems across servers, networks, virtualization, and cloud platforms. This role combines advanced technical support, infrastructure management, and client collaboration, ensuring system stability, security, and business continuity.

Key Responsibilities

  • Infrastructure Management
    : Design, deploy, and maintain servers, storage, networks, and virtualization (VMware, Hyper-V).
  • System Administration
    : Manage Active Directory, Office 365, Windows/Linux servers, Azure, and AWS environments.
  • Troubleshooting & Support
    : Provide Tier 2/3 technical support for desktops, servers, and core business applications.
  • Networking & Security
    : Administer WAN/LAN, DNS, DHCP, firewalls, routers, and VPN solutions.
  • Cloud & Virtualization
    : Support Azure, AWS, and virtual environments; ensure smooth integrations and scalability.
  • Disaster Recovery
    : Develop and manage backup/recovery solutions, perform root cause analysis, and ensure business continuity.
  • Patch & Capacity Management
    : Apply patches, monitor performance, and recommend hardware/software upgrades.
  • Documentation & Tools
    : Maintain accurate system documentation in ConnectWise; use monitoring tools (Nagios, SolarWinds, SCCM).
  • Collaboration & Projects
    : Work with clients and vendors to deliver IT solutions; lead upgrades, migrations, and deployments.
  • Continuous Improvement
    : Stay updated on cybersecurity, automation, and emerging technologies to optimize performance and security.

Qualifications & Skills

  • Bachelor's degree (or equivalent experience) in IT, Computer Science, or related field.
  • 4+ years of IT experience
    supporting international clients (US/EMEA/AUS).
  • Strong knowledge of
    Active Directory, Office 365, Azure, and AWS
    .
  • Experience with
    Windows/Linux servers
    ,
    VMware/Hyper-V
    , and
    cloud platforms
    .
  • Solid grasp of
    networking protocols, VLANs, DNS/DHCP, firewalls, and VPNs
    .
  • Familiarity with
    backup/disaster recovery solutions
    and
    cybersecurity best practices
    .
  • Proficiency in
    scripting (PowerShell, Bash)
    for automation.
  • Excellent
    communication, problem-solving, and client-facing skills
    .
  • Able to work under pressure, prioritize tasks, and thrive in a dynamic environment.

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