Call Center Nurse

4 hours ago

Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱300,000 - ₱600,000 per year

About the role

Join the growing team at Caring-One Iloilo Call Center Services, a leading provider of high-quality call centre services in Iloilo, Western Visayas. We are seeking an experienced Call Center Nurse to provide exceptional customer service and medical support to our diverse range of clients. This full-time position will be based in our modern call centre facility in Iloilo.

What you'll be doing

  1. Respond to inbound and outbound calls and enquiries from customers, providing professional and empathetic medical advice and support
  2. Accurately assess customer needs and provide appropriate solutions or referrals
  3. Maintain detailed and up-to-date records of all customer interactions
  4. Make clinical decisions regarding the patient care
  5. Collaborate the care of the patient to providers
  6. Collaborate with the broader team to identify and implement process improvements
  7. Adhere to all relevant policies, procedures and regulatory requirements especially of Medicare and HIPAA
  8. Actively participate in training and development opportunities to enhance your skills

What we're looking for

  1. Registered nurse with a valid license and at least 6 months experience in a clinical/hospital setting
  2. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  3. Strong problem-solving and critical thinking skills to effectively manage customer enquiries
  4. Proficient in using computer systems and call centre technology
  5. Flexible and adaptable, with the capacity to work well in a fast-paced, high-volume environment
  6. Passionate about delivering exceptional customer service and a genuine desire to make a positive difference

Join our growing team and be a part of our mission to provide exceptional customer service and support.

About us

Caring-One Iloilo Call Center Services is a leading provider of high-quality call centre services in the Philippines. With a focus on delivering exceptional customer experiences, we partner with a diverse range of clients across various industries. Our modern, well-equipped facilities and talented team of professionals ensure we consistently exceed the expectations of our customers.

Apply now

If you meet the requirements and are excited about this opportunity, we encourage you to submit your application today.

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