Genesys Contact Center

Professional & Technical Skills: - Required Skill: Advanced proficiency in Genesys Contact Center Operation.- Strong understanding of software development methodologies and best practices.- Experience with modern programming languages and frameworks relevant to software engineering.- Ability to analyze and troubleshoot complex software issues effectively.-...

SummaryAs a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using...

Are you passionate about helping people and delivering exceptional customer satisfaction? Do you thrive in a fast-paced, dynamic environment?Join our growing company as aContact Center Specialist (Shared Services)and bring your MEGA positivity, energy, and problem-solving skills to our teamQualifications:A graduate of any 4-year courseWith at least 6 months...

Qualifications:Bachelor's degree or 2nd year college undergraduateAt least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment.Proficient in Workforce Management (WFM) tools such as NICE, IEX, Verint, or Genesys.

Job Summary:The Contact Center Process Associate serves as the first point of contact for customers, providing outstanding service and support across various communication channels. The role involves handling inquiries, resolving concerns, and ensuring customer satisfaction in a professional and timely manner.Key Responsibilities:Respond to customer...

•    Complete client audits to ensure materials are accurate and teams are following best practices. (Training audits, KB articles, client folders, and other items as assigned)•    Ensure KB standards are being used, and information is updated•    Review TCT for accuracy and update as necessary•    Assist with client remediation\...

Team LeaderLocations: Taguig/Pasay - OnsiteSchedule: AUAbout the Role:We are seeking a Team Leader who will play a key role in managing and supporting a team of customer service professionals. This position is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering excellent customer...

The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.Mentioned below are key duties:Respond to customer inquiries promptly and...

The Customer Service Team Member is the first point of contact for customers, for deliveringexceptional service and support. This role involves handling inquiries, resolving issues, andmaintaining customer satisfaction across various communication channels such as phone or chat.Key Responsibilities:Respond to customer inquiries promptly and professionally...

Role OverviewTo lead technical engagements across enterprise sales cycles, driving the adoption of GenAI, Agentic AI, and LLM-powered solutions within the contact centre domain. This role blends deep technical expertise with strategic consulting, enabling clients to reimagine customer experience through intelligent automation and conversational AI.Key...