Contact Center Specialist

2 days ago

Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱150,000 - ₱250,000 per year

Are you passionate about helping people and delivering exceptional customer satisfaction? Do you thrive in a fast-paced, dynamic environment?

Join our growing company as a
Contact Center Specialist (Shared Services)
and bring your MEGA positivity, energy, and problem-solving skills to our team

Qualifications
:

  • A graduate of any 4-year course
  • With at least 6 months of work experience in the BPO industry handling after sales concerns. Fresh graduates are also encouraged to apply.
  • Willing to be assigned in BGC, Taguig or Eastwood.
  • Willing to work on a shifting schedule, weekends, and/or holidays
  • With good communication skills

Responsibilities
:

  • Provide resolution-based interaction and deliver accurate information and updates to clients
  • Provide assistance to partner teams in answering/addressing general inquiries or concerns of the clients
  • Coordinate with partner team for timelines and updates on accounts
  • Ensure timely delivery of residential client requests and resolution of complaints.
  • Prepare the Ticket reference number in all interactions received. Provide the status and close all transactions in a timely manner.
  • Can handle multiple tasks simultaneously.
  • Update all monitoring reports.

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