Team Leader – Contact Center Operations

3 days ago

Taguig, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱480,000 per year

Team Leader

Locations: Taguig/Pasay - Onsite

Schedule: AU

About the Role:

We are seeking a Team Leader who will play a key role in managing and supporting a team of customer service professionals. This position is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering excellent customer experiences. You will be responsible for monitoring daily operations, setting performance goals, providing coaching and feedback, and ensuring that service standards are consistently met.

As a Team Leader, you'll also collaborate with other departments to resolve escalations, identify process improvements, and contribute to a culture of excellence and accountability within the team.

Qualifications:

Minimum 7 years of Customer Service experience, preferably in a BPO or Contact Center setting

At least 3 years of leadership experience handling a team of customer service representatives

Strong background in coaching, mentoring, and performance management

Excellent communication, analytical, and stakeholder management skills

Results-driven mindset with a focus on quality, efficiency, and team engagement

Job Types: Full-time, Permanent

Pay: From Php40,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • customer service: 7 years (Required)
  • team lead: 3 years (Required)

Work Location: In person

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