Senior Sales Account Executive
6 days ago
Role Overview
To lead technical engagements across enterprise sales cycles, driving the adoption of GenAI, Agentic AI, and LLM-powered solutions within the contact centre domain. This role blends deep technical expertise with strategic consulting, enabling clients to reimagine customer experience through intelligent automation and conversational AI.
Key Responsibilities
- Technical Leadership: Serve as the technical lead in enterprise sales cycles, partnering with Account Executives to shape and close strategic opportunities.
- Solution Mapping: Understand client pain points in contact centres and translate them into tailored AI-powered solutions (Conversational AI, Agentic AI, RAG, etc.).
- Client Engagement: Deliver compelling demos and technical presentations showcasing GenAI, LLMs, and agentic applications.
- Architecture Design: Translate business requirements into scalable AI solution architectures in collaboration with product and engineering teams.
- Proposal Support: Respond to RFPs/RFIs with detailed technical documentation and solution designs.
- Strategic Advisory: Guide clients on AI adoption strategies, integration with CCaaS platforms (Genesys, Avaya, Five9, Amazon Connect), and industry best practices.
- Market Intelligence: Stay ahead of AI trends, competitive offerings, and the evolving landscape of enterprise AI and agentic applications.
Qualifications
- 6+ years in pre-sales, solution engineering, or technical consulting within the contact centre or CCaaS space.
- Deep understanding of AI technologies: LLMs, RAG, Agentic AI, Conversational AI platforms.
- Experience with CCaaS platforms such as Genesys, Avaya, Five9, NICE, Amazon Connect.
- Strong communication skills—able to simplify complex concepts for diverse stakeholders.
- Proven success in supporting enterprise sales and closing large-scale deals.
- Fluent in English (written and spoken); willing to travel across India/APAC.
Preferred Experience
- 7+ years in the contact centre domain, with operational and/or technical expertise.
- Background in Conversational AI or GenAI applications.
- Experience managing strategic accounts and delivering consulting or project management services.
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