Genesys Contact Center

SummaryAs a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

We're Hiring: AI Pre-Sales Lead – Contact Centre Role OverviewWe're seeking a seasoned AI Solutions Architect to lead technical engagements across enterprise sales cycles, driving the adoption of GenAI, Agentic AI, and LLM-powered solutions within the contact centre domain. This role blends deep technical expertise with strategic consulting, enabling...

Are you passionate about helping people and delivering exceptional customer satisfaction? Do you thrive in a fast-paced, dynamic environment?Join our growing company as aContact Center Specialist (Shared Services)and bring your MEGA positivity, energy, and problem-solving skills to our teamQualifications:A graduate of any 4-year courseWith at least 6 months...

Qualifications:Bachelor's degree or 2nd year college undergraduateAt least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment.Proficient in Workforce Management (WFM) tools such as NICE, IEX, Verint, or Genesys.

Job Summary:The Contact Center Process Associate serves as the first point of contact for customers, providing outstanding service and support across various communication channels. The role involves handling inquiries, resolving concerns, and ensuring customer satisfaction in a professional and timely manner.Key Responsibilities:Respond to customer...

Key Responsibilities● Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.● Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).● Deliver compelling technical presentations, demos showcasing...

Key Responsibilities● Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.● Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).● Deliver compelling technical presentations, demos showcasing...

•    Complete client audits to ensure materials are accurate and teams are following best practices. (Training audits, KB articles, client folders, and other items as assigned)•    Ensure KB standards are being used, and information is updated•    Review TCT for accuracy and update as necessary•    Assist with client remediation\...

Key Responsibilities● Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.● Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).● Deliver compelling technical presentations, demos showcasing...