Genesys Contact Center

SummaryAs a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using...

Job Summary:The Contact Center Process Associate serves as the first point of contact for customers, providing outstanding service and support across various communication channels. The role involves handling inquiries, resolving concerns, and ensuring customer satisfaction in a professional and timely manner.Key Responsibilities:Respond to customer...

Team LeaderLocations: Taguig/Pasay - OnsiteSchedule: AUAbout the Role:We are seeking a Team Leader who will play a key role in managing and supporting a team of customer service professionals. This position is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering excellent customer...

The Customer Service Team Member is the first point of contact for customers, for deliveringexceptional service and support. This role involves handling inquiries, resolving issues, andmaintaining customer satisfaction across various communication channels such as phone or chat.Key Responsibilities:Respond to customer inquiries promptly and professionally...

Role OverviewTo lead technical engagements across enterprise sales cycles, driving the adoption of GenAI, Agentic AI, and LLM-powered solutions within the contact centre domain. This role blends deep technical expertise with strategic consulting, enabling clients to reimagine customer experience through intelligent automation and conversational AI.Key...

The RoleHandles contact scoring as designatedReviews client and Service Center knowledgebases, drafts/submits updates as neededSuggests potential opportunities for enhancements to onboarding/client training materials to client and training teamsAssists Quality Supervisors with training new supervisors on proper contact scoringAssists Quality Supervisors with...

DescriptionThe RoleHandles contact scoring as designatedReviews client and Service Center knowledgebases, drafts/submits updates as neededSuggests potential opportunities for enhancements to onboarding/client training materials to client and training teamsAssists Quality Supervisors with training new supervisors on proper contact scoringAssists Quality...

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThe RoleHandles contact scoring as designatedReviews client and Service Center knowledgebases, drafts/submits updates as neededSuggests potential opportunities for...

Qualifications:Bachelor's Degree preferred but will also consider someone with 5+ years of relevant contact center management experienceAt least 2-year experience distribution, consignment or retail service experience as either service advisor.Ability to handle confidential information in a professional mannerAbility to make sound business judgmentsExcellent...

QC SPECIALIST, PHCCAbout Group Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China. Group, with more than 30,000 employees worldwide, is:*China's leading travel services provider*Ranked No. 1 among China travel groups in 2015*Covering over 50% of the online travel service market share*The 2nd largest global online travel...