Genesys Contact Center

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

We're Hiring: AI Pre-Sales Lead – Contact Centre Role OverviewWe're seeking a seasoned AI Solutions Architect to lead technical engagements across enterprise sales cycles, driving the adoption of GenAI, Agentic AI, and LLM-powered solutions within the contact centre domain. This role blends deep technical expertise with strategic consulting, enabling...

Are you passionate about helping people and delivering exceptional customer satisfaction? Do you thrive in a fast-paced, dynamic environment?Join our growing company as aContact Center Specialist (Shared Services)and bring your MEGA positivity, energy, and problem-solving skills to our teamQualifications:A graduate of any 4-year courseWith at least 6 months...

Job Summary:The Contact Center Process Associate serves as the first point of contact for customers, providing outstanding service and support across various communication channels. The role involves handling inquiries, resolving concerns, and ensuring customer satisfaction in a professional and timely manner.Key Responsibilities:Respond to customer...

Key Responsibilities● Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.● Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).● Deliver compelling technical presentations, demos showcasing...

Key Responsibilities● Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.● Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).● Deliver compelling technical presentations, demos showcasing...

•    Complete client audits to ensure materials are accurate and teams are following best practices. (Training audits, KB articles, client folders, and other items as assigned)•    Ensure KB standards are being used, and information is updated•    Review TCT for accuracy and update as necessary•    Assist with client remediation\...

Key Responsibilities● Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.● Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).● Deliver compelling technical presentations, demos showcasing...

Team LeaderLocations: Taguig/Pasay - OnsiteSchedule: AUAbout the Role:We are seeking a Team Leader who will play a key role in managing and supporting a team of customer service professionals. This position is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering excellent customer...

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...