Workforce Management Analyst

About the role Qualis Support Services is looking for a Workforce Management (WFM) Reporting Analyst to join our team in Taguig City, Metro Manila. As a fulltime Workforce Management Reporting Analyst, you will play a key role in transforming data into actionable insights that drive smarter workforce decisions. This role combines data analytics, reporting...

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Company Overview:Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

Showcase your talents. Create your success story with usWe are looking for an awesome and talented Workforce Management professionals for our growing awesome WFM teamWorkforce ManagerWorkforce SchedulerWorkforce Real Time AnalystWFM Real Time Analyst/SchedulerAs A Real time Analyst you will manage and ensure that the service level agreements for various...

Job description:JOB SUMMARYThe Workforce Strategy & Reporting Lead plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that...

About the role Become part of the dynamic team at MKS Workforce Management Services Inc. as a Sales Associate. In this full-time position based in Taguig City, Metro Manila, you will be responsible for providing exceptional customer service and driving sales in a retail environment. This is a great opportunity to grow your skills and contribute to the...

Job Title: Workforce & Quality Expert ManagerLocation: TaguigSalary: 140,000About the RoleWe are seeking a strategic and data-driven Workforce & Quality Expert Manager to lead the design, optimization, and continuous improvement of forecasting, scheduling, quality, and reporting functions within service desk and contact center operations.This senior...

Data Analysis & ForecastingWorkforce Forecasting: Analyze historical data, market trends, and business plans to develop accurate short-term and long-term forecasts for staffing, capacity, and skill requirements.Trend Analysis: Conduct deep-dive analysis on key workforce metrics, including turnover, attrition, hiring efficiency, time-to-hire, performance...

Job Title:Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• 5–8 years of experience in workforce management, quality assurance, or operations analytics is required•...

Job Title: Workforce & Quality Expert ManagerLocation: Onsite in Taguig | Night ShiftSalary: Up to PHP 140,000About the Role:We are seeking a data-driven and strategic leader to drive forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is key in optimizing workforce planning, improving...