e-commerce manager
4 days ago
Responsibilities:
- Manage and oversee daily operations of the online store/s (product listings, pricing, stock availability, etc.)
- Ensure product pages are optimized for search and conversion (titles, descriptions, images, reviews)
- Track and analyze store performance (traffic, sales, conversion rates, cart abandonment)
- Generate reports and provide insights for sales trends and customer behavior
- Monitor competitor pricing and trends to stay competitive
- Plan and execute marketing campaigns for monthly mega sales (e.g., 9.9, 11.11), holidays, and brand events
- Coordinate with marketplaces and internal teams to run vouchers, ads, and platform promotions
- Manage flash sales, bundles, and limited-time offers to drive traffic and sales
- Work with warehouse or operations team to ensure timely stock replenishment
- Oversee order fulfillment process, returns, and customer service coordination
- Improve customer journey and ensure a smooth shopping experience
- Manage product reviews and customer feedback to boost store ratings
- Coordinate with marketing, logistics, customer service, and product teams
- Lead and guide e-commerce associates or digital team members (if applicable)
Education Requirements
- Bachelor's degre Administration, In related field
Experience / Skills Requirements:
- At least 2-4 years of experience in e-commerce management or digital marketing
- Experience managing online stores on platforms such as Shopify, TikTok, Lazada, and Shopee.
- Knowledge in SEO, SEM, and performance marketing
- Familiarity with CRM tools and e-commerce analytics
- Background in product listing, pricing strategy, and online merchandising
- Strong understanding of logistics, order fulfillment, and inventory coordination
- Experience in managing campaigns and promotions (e.g., 11.11, Payday Sales, etc.)
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