Reservations Associate

5 days ago

Baguio City, Cordillera, Philippines Wright Park Hotel Full time ₱13,000 - ₱15,000 per year

CommunityNewEmployer siteReservation AssociateWright Park HotelReservation AssociateWright Park Hotel View all jobsBaguio City, BenguetReservations (Hospitality & Tourism)Full timeAdd expected salary to your profile for insightsPosted 2d ago

A Reservation Associate in a hotel plays a key role in managing room bookings, coordinating guest reservations, and ensuring that all guest needs are met from the moment they book a room until they arrive at the hotel. This position requires attention to detail, excellent customer service skills, and the ability to manage booking systems effectively. The Reservation Associate helps ensure that the hotel runs smoothly by maintaining accurate reservations and assisting with guest inquiries in a professional and efficient manner.

1. Managing Reservations:

  • Process Reservations: Handle room reservations via phone, email, online platforms, and in person, ensuring that all details (dates, guest information, room type, etc.) are correctly entered into the hotel's property management system (PMS).
  • Confirm Bookings: Confirm bookings with guests and provide reservation details, including check-in/check-out times, rates, and any special requirements.
  • Update and Modify Reservations: Modify or update existing reservations as requested by guests (e.g., changes in dates, room preferences, or guest information).

2. Guest Inquiry and Customer Service:

  • Answer Inquiries: Respond promptly to inquiries about room availability, rates, hotel policies, and amenities via phone, email, or in person.
  • Provide Information: Offer detailed information about hotel services, packages, and promotions to help guests make informed booking decisions.
  • Assist with Special Requests: Address guest requests such as room upgrades, special accommodations, or late check-ins, ensuring that their preferences are noted and communicated to other departments.

3. Booking System Management:

  • Ensure Accuracy: Enter, update, and manage reservations in the hotel's reservation system, ensuring all data (e.g., dates, guest names, special requests) is accurate and up to date.
  • Monitor Room Availability: Continuously track room availability and ensure that overbooking does not occur by coordinating with the front desk and other departments.

4. Handling Cancellations and Modifications:

  • Process Cancellations: Handle cancellations, adhering to the hotel's cancellation policies and ensuring the system is updated accordingly.
  • Modify Reservations: Update guest bookings in the event of changes, including shifting dates or room types, and ensure all details are reflected in the system.

5. Payment and Billing:

  • Process Payments: Secure payment information for reservations, ensuring that guests are charged correctly, and pre-payments or deposits are processed when required.
  • Handle Refunds: Process refunds for cancellations or changes, following the hotel's policies, and managing any payment discrepancies.

6. Coordination with Other Departments:

  • Communicate Special Requests: Ensure that special guest requests (e.g., late check-in, room preferences, amenities) are communicated to the front desk, housekeeping, or other relevant departments.
  • Update Front Desk Staff: Provide the front desk with reservation details, ensuring that all guest preferences and special instructions are noted for smooth check-in.

7. Promoting Hotel Offers and Services:

  • Offer Upgrades and Packages: Suggest room upgrades, special packages, or promotions to guests during the reservation process, enhancing their experience and increasing hotel revenue.
  • Promote Additional Services: Inform guests of available services such as dining, spa treatments, transportation, or concierge services.

8. Record Keeping and Reporting:

  • Maintain Accurate Records: Keep detailed and accurate records of all reservations, cancellations, modifications, and special guest requests.
  • Generate Reports: Assist in generating reports on occupancy rates, reservations, cancellations, and revenue, ensuring the hotel's booking system is in line with operational needs.

9. Customer Satisfaction and Follow-Up:

  • Confirm Reservation Details: Contact guests before their arrival to confirm reservation details, check-in times, and any additional requests.
  • Post-Stay Feedback: Follow up with guests after their stay, soliciting feedback and addressing any concerns to ensure a positive guest experience.

10. Managing Overbooking:

  • Handle Overbookings: In cases of overbooking, coordinate with the front desk and management to ensure that guests are accommodated in the best possible manner, offering alternatives or upgrades as necessary.

11. Training and Knowledge Update:

  • Stay Informed: Keep up-to-date with the hotel's policies, room rates, available promotions, and any changes in procedures or booking systems.
  • Training: Participate in training sessions for new reservation systems, customer service techniques, or hotel protocols.

Job Types: Full-time, Permanent

Pay: Php13, Php15,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided
  • Transportation service provided

Experience:

  • Hotel Reservations: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • Cash handling: 1 year (Preferred)

Location:

  • Baguio City 2600 P15 (Preferred)

Work Location: In person

  • Reservation Associate

    7 days ago

    Baguio City, Cordillera, Philippines Wright Park Hotel Full time ₱60,000 - ₱80,000 per year

    A Reservation Associate in a hotel plays a key role in managing room bookings, coordinating guest reservations, and ensuring that all guest needs are met from the moment they book a room until they arrive at the hotel. This position requires attention to detail, excellent customer service skills, and the ability to manage booking systems effectively. The...

  • Reservations Specialist

    1 week ago

    Baguio City, Cordillera, Philippines The Plaza Garden Hotel and Residences Full time $70,000 - $120,000 per year

    The Reservation Associate is responsible for handling guest inquiries, processing reservations, and ensuring excellent customer service through effective communication and coordination. This role plays a vital part in maximizing occupancy, supporting smooth booking operations, and providing a positive experience for guests from inquiry to arrival.

  • Reservation Specialist

    7 days ago

    Baguio City, Cordillera, Philippines The Plaza Garden Hotel and Residences Full time ₱12,000 - ₱15,000 per year

    The Reservation Associate is responsible for handling guest inquiries, processing reservations, and ensuring excellent customer service through effective communication and coordination. This role plays a vital part in maximizing occupancy, supporting smooth booking operations, and providing a positive experience for guests from inquiry to arrival.Job Type:...

  • Reservation Sales Specialist

    1 week ago

    Baguio City, Cordillera, Philippines The Plaza Garden Hotel and Residences Full time ₱12,220 - ₱130,878 per year

    The Reservation Associate is responsible for handling guest inquiries, processing reservations, and ensuring excellent customer service through effective communication and coordination. This role plays a vital part in maximizing occupancy, supporting smooth booking operations, and providing a positive experience for guests from inquiry to arrival.Job Type:...

  • Front Office Associate

    1 week ago

    Baguio City, Cordillera, Philippines Wright Park Hotel Full time ₱150,000 - ₱300,000 per year

    The Front Office Associate plays a vital role in ensuring smooth operations and delivering excellent customer service within a variety of industries. They are the first point of contact for guests and clients, responsible for managing reservations, handling inquiries, and supporting daily administrative tasks. The position demands strong communication,...

  • Front Office Associate

    1 week ago

    Baguio City, Cordillera, Philippines Chateau De Maisons Property Management Full time ₱150,000 - ₱200,000 per year

    The Front Desk Associate is the welcoming face of our property, creating a positive first impression and ensuring guests enjoy a smooth, memorable stay. This role blends guest service excellence with administrative efficiency, handling check-ins, check-outs, reservations, and inquiries while providing friendly and attentive assistance at all times.Key...

  • Restaurant Operations Technical Support Associate

    2 days ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱500,000 - ₱1,000,000

    Job OpportunityThe IT Support Specialist will be responsible for delivering timely and effective technical support to restaurant operations. This role is critical for ensuring smooth functioning of IT systems across multiple venues, especially during peak trading hours.This position involves working remotely to support various IT systems and platforms, with...

  • Financial Record Keeper

    2 days ago

    Baguio City, Cordillera, Philippines beBeeBookkeeper Full time ₱70,000 - ₱75,000

    Our company is seeking a Bookkeeper to join our team on a remote basis. This role will involve performing accounting and bookkeeping tasks, including invoicing coding and posting, budget drafting, bank reconciliations, and reviewing financial reports.AP: invoice coding and postingBudget drafting (use of Excel templates)Bank reconciliationsProviding...

  • Front Office Manager

    1 week ago

    Baguio City, Cordillera, Philippines Filinvest Group Full time $80,000 - $120,000 per year

    Position Summary In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pinehouse Baguio, as the Front Office Manager, you will directly supervise all front office personnel and ensures proper & quality completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest...

  • Reservations Associate

    1 week ago

    Davao City, Davao, Philippines AUTOWARE INDUSTRIES Full time ₱140,000 - ₱152,800 per year

    A Reservation Associate is responsible in communicating with prospective guests to persuade them to book a room in our property and pursue all leads generated by marketing efforts, including inquiries through email and online hotel booking sites and other channels.· Understands and implements reservation policy manual, service standards, standard operating...

  • Reservations Associate

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines Hospitality Resources Inc Full time $25,000 - $40,000 per year

    Key Responsibilities:Handle guest reservations via phone, email, walk-ins, and online channelsProcesses reservations from the sales office, other hotel departments, and travel agents.Provide accurate information regarding room types, availability, rates, and hotel facilitiesUpsell room categories and packages to enhance guest experience and drive...

  • Hotel Reservations Professional

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeReservation Full time ₱900,000 - ₱1,200,000

    Hotel Reservations AssociateWe are seeking a skilled and courteous Hotel Reservations Associate to join our team.Key Responsibilities:Provide exceptional customer service while assisting guests in planning and booking hotel reservations.Deliver quality results by meeting conversion and call-handling measurements to drive channel production and focus on...

  • Reservation Associate

    1 week ago

    Makati City, National Capital Region, Philippines Oriental Merchants, Inc. Full time ₱20,000 - ₱25,000 per year

    Swire Travel Philippines, Inc. has been one of the most enduring travel agencies in the Philippines. Having branched out from its core of corporate travel management to expand into the marine and leisure travel markets, Swire has proved its capabilities across all aspects of travel management and has facilitated successful trips for thousands of...

  • reservation manager

    3 days ago

    Makati City, National Capital Region, Philippines City Garden Grand Hotel Full time ₱55,000 - ₱65,000 per year

    RESPONSIBILITIESCoordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.Manage all guest issues and...

  • Reservations Supervisor

    6 days ago

    Makati City, National Capital Region, Philippines City Garden Grand Hotel Full time ₱30,000 - ₱35,000 per year

    Responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation...

  • Reserve Staff

    1 week ago

    Angeles City, Central Luzon, Philippines CBS China Bank Savings Full time $30,000 - $50,000 per year

    Reserve Staff serves as pool, also assumes the position of absentee Service Associate, Teller or Roving Teller.QualificationsBachelor's Degree in any field, preferably business-relatedPreferably at least one (1 ) year experience in branch banking operations, but open to fresh graduatesHigh level of initiative and innovationWilling to be assigned in Angeles,...

  • Reserve Staff

    1 week ago

    Cebu City, Central Visayas, Philippines CBS China Bank Savings Full time $30,000 - $50,000 per year

    Reserve Staff serves as pool, also assumes the position of absentee Service Associate, Teller or Roving Teller.QualificationsBachelor's Degree in any field, preferably business-relatedPreferably at least one (1 ) year experience in branch banking operations, but open to fresh graduatesHigh level of initiative and innovationWilling to be assigned in Cebu...

  • Reservations Agent Intern

    1 week ago

    Quezon City, National Capital Region, Philippines Sales Rain Full time ₱15,000 per year

    We're Looking for InternsJoin our team as a Reservations Associate InternKey Responsibilities:Handle admin tasks: arrival/final checks, booking updates, tagging, and reportsManage reservation calls (new/existing bookings, inquiries)Communicate key guest policies (cancellation, parking, check-in/out)Maximize bookings through yield management and...

  • Reservations Executive

    1 week ago

    Mandaue City, Central Visayas, Philippines Marriott International Full time $40,000 - $60,000 per year

    Additional InformationJob Number Job CategoryReservationsLocationFairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementHOTEL DESCRIPTIONThe 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue...