Reservations Supervisor

2 days ago

Makati City, National Capital Region, Philippines City Garden Grand Hotel Full time ₱390,000 - ₱420,000 per year

Responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.

  • Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation Associate's performance.
  • Maintains all elements of the reservations system to ensure information is accurate and up-to-date.
  • Maximizes room revenues by utilizing techniques to maximize occupancy and average rate, including regular analysis of hotel competitive set.
  • Meets and exceeds guest expectations by ensuring team provides positive and courteous service and teamwork.
  • Ensures that all special requests are handled in an efficient and timely manner.
  • Demonstrates knowledge of inn and guesthouse accommodations, guest services and local vendors.
  • Maintains accurate room rate control and availability statuses by controlling and advising of rate restrictions and room availability.
  • Ability to use all PMS systems to the fullest extent to retrieve necessary information online.
  • Assists with all outside sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA's and group sales leads.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Employee discount
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training
  • Pay raise
  • Staff meals provided

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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