
Reservations Associate
1 week ago
About the Role:
We are looking for a proactive and customer-oriented Reservations Associate to manage guest bookings and inquiries efficiently. This role plays a key part in ensuring a smooth reservation experience and maximizing occupancy.
Key Responsibilities:
- Handle incoming reservation calls, emails, and online bookings
- Provide accurate information on room availability, rates, and services
- Process modifications, cancellations, and special requests
- Maintain up-to-date records in the Property Management System (PMS)
- Coordinate with Front Office and Sales teams to ensure seamless guest experience
- Assist in monitoring room inventory and rate strategies
Qualifications:
- Previous experience in hotel reservations or customer service preferred but not required
- Strong communication and interpersonal skills
- Familiarity with hotel PMS (e.g., Opera, Fidelio) is an advantage.
- Detail-oriented with good organizational skills
- Willingness to work flexible shifts, including weekends and holidays
Why Join Us?
· Be part of a vibrant hospitality team committed to excellence.
· Opportunity to shape the brand and guest experience.
· Competitive compensation and benefits package.
How to Apply:
Send your resume and portfolio to
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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