Reservations Associate

4 days ago

Iloilo City, Western Visayas, Philippines Richmonde Hotel Iloilo Full time ₱150,000 - ₱250,000 per year

About the Role:

We are looking for a proactive and customer-oriented Reservations Associate to manage guest bookings and inquiries efficiently. This role plays a key part in ensuring a smooth reservation experience and maximizing occupancy.

Key Responsibilities:

  • Handle incoming reservation calls, emails, and online bookings
  • Provide accurate information on room availability, rates, and services
  • Process modifications, cancellations, and special requests
  • Maintain up-to-date records in the Property Management System (PMS)
  • Coordinate with Front Office and Sales teams to ensure seamless guest experience
  • Assist in monitoring room inventory and rate strategies

Qualifications:

  • Previous experience in hotel reservations or customer service preferred but not required
  • Strong communication and interpersonal skills
  • Familiarity with hotel PMS (e.g., Opera, Fidelio) is an advantage.
  • Detail-oriented with good organizational skills
  • Willingness to work flexible shifts, including weekends and holidays

Why Join Us?

· Be part of a vibrant hospitality team committed to excellence.

· Opportunity to shape the brand and guest experience.

· Competitive compensation and benefits package.

How to Apply:

Send your resume and portfolio to

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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