Manager - Processing - Middle Office Asset Services

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Manager - Processing - Middle Office Asset Services.
The Opportunity

• The role (Manager) is responsible to support daily production, provide expertise and act as focal point of escalation- to ensure team achieve targets of timeliness, accuracy and quality of work through monitoring of workloads and completion of appropriate controls within Asset Services.
• The Manager reports to AVP. In the absence of the AVP and there is little support locally, the jobholder has to rely on his / her experience of the business in the first instance or contact other AVP or the VP.
• The process is end-to-end and covers all types of Corporate Actions – Mandatory, Optional and Voluntary. Hence, candidate is required to have robust understanding of the subject and should expect complex cases that requires extensive analysis and investigations.
• Role covers processing and/or checking Mandatory, Optional and Voluntary Corporate Actions, Income Processing, Cash & Holdings Reconciliations, Settlements and ad hoc tasks such as preparing documents required for CA instructions and connecting with brokers, agents, custody and stakeholders via email or phone call.

In This Role, You Will
Impact on the Business

• Maintain forthcoming corporate action events within Aladdin system, liaising with Portfolio or Fund Managers where decisions are required on voluntary events. Ensure that all future corporate actions are on file for all funds and that the data is correct. Coordinate the process of obtaining the fund managers decision on future events and ensure that their decision is received on time. Measured through Late corporate actions and key performance indicators for Fund Services.
• Act as an interface between the Corporate Actions or Income Team and all clients, custodians, and prime brokers. Raise and monitor service issues and challenge service provision where necessary.

Customers / Stakeholders

• Liaise with clients and custodians. Project a friendly and professional image to clients/third parties at all times and always follow up any issues. Measured through Client and third-party feedback.
• Query resolution. Process and resolve queries received in relation to cash and stock reconciliations and any client queries we receive. Measured through third party feedback and Key Performance indicators for services.

Leadership & Teamwork

• To assist the AVP in the delivery of Investment Administration and Middle Office services to assigned clients, in particular Corporate Actions and Income, within agreed quality, timing and output targets.

Operational Effectiveness & Control

• Participate in user acceptance of new / upgraded software as required. Conduct tests utilizing documented scripts and record accurate results. Measured through User Acceptance projects.
• Identify key risks and create controls to mitigate it.
• Perform start-of-day, mid-day and end-of-day controls and ensure risks are escalated and mitigated.

Management of Risk

Manager to identify and escalate to Senior Management any matters of risk, compliance breaches and other matters of concern identified during the course of their daily work. The jobholder must ensure adherence and adoption of standards and best practice in order to minimize operational and / or financial risk and provide excellent client service.

Observation of Internal Controls

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Regularly review and update Standard Operations Procedures and also create one if needed.
• Set up controls list in CLEAR and ensure it is performed religiously.

To be successful in this role, you should meet the following requirements:
Knowledge

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.

Experience

• Relevant experience in a Securities Services preferably related to Asset Services
• Experience working in project related environment, through lean six sigma or agile approach.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You'll achieve more when you join HSBC.

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Issued by HSBC HDPP