Customer Service

2 days ago

Work from Home, Philippines Shockwave Canada Inc. Full time ₱120,000 - ₱420,000 per year

We're looking for a detail-oriented and motivated individual from the Philippines to join our team as a Customer Support Assistant. You'll be helping our users with questions, guiding them through our platform, and ensuring they have the best possible experience.

Key Responsibilities

  • Respond to customer inquiries via chat, email, and support tickets.
  • Provide clear and friendly assistance with bookings, payments, and account setup.
  • Record customer feedback and share it with the team to improve services.
  • Assist with light administrative tasks (data entry, scheduling, basic reporting).
  • Work collaboratively with our global team.

Qualifications

  • Strong written English communication skills.
  • Computer literate (Google Workspace, email, chat platforms).
  • Positive, problem-solving attitude with attention to detail.
  • Reliable internet connection and a quiet working environment.
  • Previous customer service or BPO experience is a plus but not required.

Job Type: Full-time

Pay: Php10, Php21,218.54 per month

Benefits:

  • Paid training
  • Work from home

Language:

  • English (Preferred)

Work Location: Remote

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