Customer Service Coordinator

2 days ago

Clark Freeport Zone Pampanga, Philippines Beepo Inc. Full time ₱250,000 - ₱500,000 per year

Discover 100% YOU as a Customer Service Coordinator (Retail/Sales/Logistics) Apply now

  • Position: Customer Service Coordinator (Retail/Sales/Logistics)
  • Location: Central Luzon
  • Work setup & shift: Remote | Day Shift

What's in it for you?

  • Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
  • Employee Referral Program
  • Work Life Balance

Your Role

As a Customer Service Coordinator (Retail/Sales/Logistics), you are responsible for:

  • Monitor and prioritise logistics tasks to ensure smooth operations.
  • Process logistics requests in a timely manner and provide regular updates to stakeholders.
  • Collaborate with the logistics team and partners to identify and resolve bottlenecks.
  • Effectively manage complaints and resolve issues to enhance customer satisfaction.
  • Coordinate delivery schedules and communicate any changes or delays to customers proactively.
  • Oversee customer care inquiries, ensuring efficient and timely ticket resolution.
  • Deliver prompt and effective solutions to customer issues to enhance satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve complex cases as needed.
  • Oversee the returns process by evaluating return requests and facilitating refunds or exchanges in accordance with company policy.
  • Guide customers through warranty claims and replacement order procedures for a seamless experience.
  • Manage customer inquiries over the phone, delivering exceptional service and support.
  • Handle live chat inquiries, ensuring accurate and timely information is provided to customers.
  • Update and manage information to keep allocated reports current and relevant.
  • Review and approve online orders as necessary, including during weekends.
  • Perform additional tasks as required to support team and business needs.

Qualifications and Experience:

  • Previous experience in customer service and/or call center (Retail/Logistics, CS or Sales)
  • Prior experience with inbound & outbound calls, emails and chat
  • Excellent communication skills (Written and Verbal)
  • Able to work on a rotating roster from 6:30AM to 3:30PM (PH time), weekdays or weekends
  • Ability to handle multiple tasks and work in a fast-paced environment

Nice to have:

  • Experience with NetSuite and HubSpot is preferred
  • Familiarity with e-commerce and furniture experience is a plus

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

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