Technical Support Engineer

3 days ago

Makati City, National Capital Region, Philippines ATR Asset Management (ATRAM) Full time ₱900,000 - ₱1,200,000 per year

Role Summary:

The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in maintaining system reliability, enhancing user experience, and supporting business continuity through responsive and knowledgeable technical assistance.

What Business Outcomes the Role is Responsible for:

  • Deliver Reliable IT Application Support: Ensure business applications are configured, integrated, and scaled to meet operational needs, including automation and system optimization.
  • Enhance IT Operations and Customer Service: Provide timely and effective support to end-users for hardware, software, and systems issues, whether onsite or remote, while maintaining service level agreements.
  • Promote Knowledge Sharing and Documentation: Maintain and contribute to a comprehensive knowledge base of FAQs, troubleshooting guides, and common issues to empower user self-service and reduce support load.

Minimum Qualifications: What we're looking for in a Successful Candidate:

  • Technical Expertise: Background in technical or application support, with hands-on experience in SQL and system troubleshooting.
  • Client-Focused Problem Solver: Strong skills in customer handling, problem analysis, and resolution, with a proactive and service-oriented mindset.
  • Adaptability and Agility: Ability to work extended hours, manage shifting priorities, and meet deadlines in a lean team environment.

The ATR Asset Management Group (ATRAM or ATRAM Group) operates through ATR Asset Management, Inc. (ATRAM MF) and the ATRAM Trust Corporation (Formerly Maybank ATR Kim Eng Capital Partners, Inc. - Trust). In 2009, the ATRAM Group decided to expand its presence in the fast-growing domestic asset management industry by forming a dedicated business group called ATR Asset Management Group (ATRAM or ATRAM Group). This group, comprised of ATRAM MF and ATRAM - Trust, manages portfolios consisting of mutual funds, trust assets, insurance portfolios, and real estate for proprietary and third party clients. Why join us? We are the leading Digitally-powered Asset and Wealth Management firm serving institutional clients and retail customers, providing innovative products and unique customer experiences delivered through technology-enabled platforms. Our goal is to secure our clients' financial future ATRAM offers a professional, fair and progressive work environment. In addition, ATRAM strongly supports career development and work-life balance for its employees.

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