
Technical Support Engineer
6 days ago
As a Technical Support Engineer, your primary responsibility is to ensure the reliability and performance of critical systems and equipment in an organization. You will work closely with cross-functional teams, including engineering, operations, maintenance, and quality assurance, to improve the reliability and maintainability of products and processes.
Key Responsibilities:
- Develop and implement reliability-centered maintenance strategies to minimize equipment failures and optimize maintenance costs.
- Conduct failure analysis and root cause investigations to identify areas for improvement and develop appropriate corrective actions.
- Perform reliability predictions, maintainability analysis, and maintain reliability databases to track performance metrics.
- Collaborate with engineering teams to review designs, identify potential failure modes, and provide input on reliability and maintainability requirements.
- Establish and maintain preventive maintenance programs, including developing procedures, schedules, and checklists.
- Monitor equipment performance through the use of data analytics, condition monitoring tools, and statistical techniques.
- Lead or participate in Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA).
- Conduct reliability testing and verification activities to support product development and ensure compliance with industry standards.
- Train and mentor maintenance personnel on reliability engineering concepts, tools, and techniques.
- Stay current with industry trends, emerging technologies, and best practices in reliability engineering.
Qualifications and Skills:
- Bachelor's degree in Engineering (Mechanical), Electrical, Civil or Electronics.
- Proven experience in a reliability engineering role, preferably in a manufacturing or industrial environment.
- Strong knowledge of reliability engineering principles, including reliability prediction methods (e.g., MTBF, MTTF), design for reliability, and reliability metrics.
- Proficiency in the use of reliability analysis tools, such as Failure Mode and Effects Analysis (FMEA), Fault Tree Analysis (FTA), Reliability Block Diagram (RBD), and Weibull analysis.
- Familiarity with statistical analysis techniques, including probability distributions, hypothesis testing, and regression analysis.
- Experience with maintenance and reliability management systems (CMMS) and data analytics software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
- Ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Reliability Engineering certifications (e.g., CRE, CMRP) are a plus.
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