Technical Support Engineer

3 days ago


Makati City, National Capital Region, Philippines Equitable Computer Services Full time ₱104,000 - ₱130,878 per year

Duties & Responsibilities:

  • Ticketing System Management - Familiarity with IT service desk tools used to log, track, and resolve technical support requests. Interns will learn to monitor and manage ticket queues, document steps taken, and escalate when necessary.
  • Provides first level hardware / software technical support for local and remote users. This shall includes ticket monitoring and timely resolution of incidents;
  • Escalates and endorses complex IT incident tickets and other unresolved technical problems to a higher tier support;
  • Serves as a main contact person in Desktop PC support, peripherals installation (printers, scanners, and CCTVs), email and internet configuration, software patching and installation, network activation problem, and facilities maintenance through various modality such as on-site, remote, and phone call, whichever is applicable.
  • Provides support in the management and maintenance of IT facilities and equipment. This shall includes coordination with the vendors for preventive maintenance, repair, and installation;
  • Provides assistance in preparation and generation of departmental reports pertaining to IT equipment and facility capacity monitoring and maintenance, and the service ticketing;
  • Ensures that the implemented IT infrastructure methodologies are aligned in the department's operating procedures, manuals, and other documentation for compliance;
  • Engages on activities that will enhance knowledge in the IT infrastructure, discovering trends, and identifying opportunities for system improvement; and
  • Performs duties and responsibilities analogous to the foregoing.

Job Specification/Skills Requirement:

  • Bachelor's degree in ECE, Computer Engineering,
  • Computer Science or any IT-related four year course
  • Open for Fresh Graduates
  • Flexible and can work extended hours
  • Can work well minimal supervision
  • Ability to effectively communicate with and collaborate on desktop and enterprise computing issues, network access issues and security problem resolution with central information technology services
  • Highly developed customer service skills
  • With a high degree of self motivation, Resourceful and detail-oriented

Job Types: Full-time, Permanent

Pay: From Php18,500.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Technical support: 1 year (Preferred)

Work Location: In person



  • Makati City, National Capital Region, Philippines PHILMETAL PRODUCTS, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Philmetal Products, Inc. is seeking a skilled Technical Support Engineer - Production Writer to join our dynamic team. In this full-time position, you will play a crucial role in supporting our manufacturing operations through the development of comprehensive technical documentation. Based in our Makati City, Metro Manila office, you will be...


  • Makati City, National Capital Region, Philippines KMC Solutions Full time ₱360,000 - ₱780,000 per year

    Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...


  • Makati City, National Capital Region, Philippines Multi-Mach International Inc. Full time ₱450,000 - ₱600,000 per year

    We are seeking a highly skilled and motivated Technical Engineer to join our growing Aluminum & uPVC Windows and Doors Division. This role is ideal for someone with strong technical knowledge of profiles, hardware, and fabrication methods, and who can support the company from design stage to jobsite installation.The successful candidate will serve as the...


  • Makati City, National Capital Region, Philippines DysrupIT Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARY:We are looking for a skilled and motivated DevOps Support Engineer to join our team. This role requires a strong background in scripting, observability, and cloud platforms, with the ability to troubleshoot complex technical issues and deliver excellent customer support. You will serve as a trusted partner to our customers and internal teams,...


  • Makati City, National Capital Region, Philippines COSMOTECH PHILS., INC. Full time ₱240,000 per year

    PRIMARY RESPONSIBILITIESAssist in presales technical research, product demonstrations, and project design.Provide phone and email support for client-reported issues.Conduct functionality testing of products prior to delivery to clients or deployment in projects.Perform testing and commissioning of installed systems and projects.Prepare training materials and...


  • Makati City, National Capital Region, Philippines Integrated Computer Systems Inc. (ICS) Full time ₱150,000 - ₱300,000 per year

    Technical Support Engineer (Metro Manila)Under the direction of the CSD Supervisor or Manager, provide technical service and support to relevant customers by:Being the resource person on entry-level IT-based products and solutions.Doing evaluation and testing on entry-level IT products.Provide resolution to escalated problems on supported entry-level IT...


  • Makati City, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    As a Technical Support Engineer, your primary responsibility is to ensure the reliability and performance of critical systems and equipment in an organization. You will work closely with cross-functional teams, including engineering, operations, maintenance, and quality assurance, to improve the reliability and maintainability of products and processes.Key...


  • Makati City, National Capital Region, Philippines JLL Full time ₱450,000 - ₱900,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...


  • Makati City, National Capital Region, Philippines The Bistro Group Full time

    OverviewThe Tech Support Engineer provides hands-on technical support across restaurant locations, ensuring seamless operation of digital tools and systems. From troubleshooting point-of-sale issues to resolving connectivity hiccups, this role is key to maintaining smooth, tech-enabled restaurant workflows.ResponsibilitiesProvide first-line support for POS...


  • Makati City, National Capital Region, Philippines KMC Solutions Full time

    OverviewMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate is technically oriented with excellent written skills. As an L2 Technical Support Engineer, you will provide advanced technical support to our customers, troubleshoot complex issues, and ensure prompt resolution. You will work...