Customer Success Manager

2 weeks ago

Kapitolyo, Philippines E88 Ventures, Inc Full time ₱360,000 per year

Customer Success Manager (CSM)

Location: Brixton, Pasig City (On-site)

Schedule: 6 working days a week, shifting schedule

About the Role:

We're looking for a strategic, partner-focused Customer Success Manager to drive onboarding, retention, and relationship health across our B2B accounts. You'll be the voice of the partner internally—ensuring their goals are met, escalations are resolved, and opportunities are unlocked.

Key Responsibilities:

  • Own the end-to-end onboarding of new B2B partners - could be virtual or F2F
  • Conduct regular check-ins, health reviews, and upsell conversations
  • Coordinate with numerous departments to ensure partner-impacting issues are resolved
  • Maintain and update partner dashboards, feedback loops, and escalation logs
  • Collaborate with the other departments to refine partner-facing materials
  • Flag product or service gaps based on partner feedback and usage trends

Qualifications:

  • 2+ years in Customer Success, Customer Service, or Account Management
  • Strong English and Tagalog communication skills
  • Motorcycle enthusiast or someone familiar with motorcycle culture
  • Comfortable in a start-up environment with evolving processes
  • Willing to work on-site in Brixton, Pasig City
  • Self-motivated and adaptable

Why Join Us?

  • Be part of a growing start-up with big ambitions
  • Supportive, close-knit team culture
  • Opportunities to shape processes and grow your career from the ground up
  • Work in an industry fueled by passion and community

If you're fluent in Tagalog and English, love motorcycles and EVs, and thrive in a fast-paced environment, we'd love to meet you. Prior customer experience is a plus—but not required

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Work Location: In person

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